Acceleration Center Business Services Space Management Concierge - Administrative

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Administration

Management Level

Administrative

Job Description & Summary

A career in Administration Services, within Internal Firm Services, will give you the opportunity to provide administrative support to PwC employees. You’ll focus on using business software applications to prepare reports, receiving and directing incoming calls or emails to the appropriate parties, arranging business travel, tracking expenses, and coordinating meeting spaces and arrangements.
Our team is led by the national administrative services team that oversees executive assistants and team assistants, administrative support concierge, dual support specialists, office services, document production, meeting and events, and project management. You’ll help our team with calendar management, internal and external client scheduling, travel arrangements, expense reconciliation, client or account research, report generation and review, and routine communication management.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

At the Administrative level, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Conduct self in a professional manner and take responsibility for work and commitments.
• Flex approach to meet the changing needs of teams and clients.
• Identify and make suggestions for improvements when problems and/or opportunities arise.
• Learn about business needs are changing and consider the impact on services provided.
• Take action to stay current with new and evolving technology.
• Handle, manipulate and analyse data and information responsibly.
• Communicate with empathy and adapt communication style to meet the needs of the situation and audience.
• Anticipate the needs of others and take appropriate action.
• Embrace different points of view and welcome opposing and conflicting ideas.
• Uphold the firm's code of ethics and business conduct.

Preferred skills

• Abilities and/or proven record of success, preferably for a global network of professional services firms, including the following areas:

• Demonstrating technical knowledge and proficiency in Google Workspace, Microsoft Office Suite, and other emerging mobile and virtual firm-sponsored technologies and software to provide Workplace-related deliverables to our customers.

• Maintaining connectivity with appropriate departments nationally and locally to provide support for reserving workspace and meeting room space for Hoteling and Meet@PwC.

• Applying consistent business acumen and specialized technical knowledge; including an understanding of customers' needs and the technology used by the team.

• Identifying and addressing client needs, responding to client/customer and/or team requests promptly and professionally.

• Assisting customers with multiple systems to provide support for reserving workspace and meeting rooms.

• Preparing and analyzing reports from various database and software applications as well as participate in (UAT) User Acceptance Testing.

• Providing Space Management support virtually through the delivery of exceptional customer service and quality.

• Working non-traditional extended hours to meet customer needs and/or requests.

• Handling multiple competing tasks, prioritizing work, communicating and helping resolve potential conflicts.

• Contributing to a positive, collaborative team environment, and proactively seeking instruction, feedback and coaching to develop and improve performance.

• Proactively adjusting schedules and keeping manager and team aware of changes on a timely and accurate basis.

• Providing support physically in the local office as business needs arise for our Workplace Solutions Team.

• Performing both independently and through leveraging the team to prioritize workflow demands with minimal supervision.

Minimum years experience required

• 1 year

Additional application instructions

• Advanced level of English

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

English

Travel Requirements

0%

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date