Acceleration Center Business Unit Delivery Director

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Clients & Markets

Management Level

Director

Job Description & Summary

A career in Sales and Marketing will provide you with the opportunity to focus on positioning a distinctive PwC brand in the marketplace and drive long term revenue growth for the Firm. You’ll focus on designing, developing, and implementing communication programmes and media events to promote and sell the PwC’s brand and services as well as contribute to and evaluating our pricing strategies in the marketplace.

Our Sales and Marketing Operations team is client centric and strategises to distinctively position PwC’s brand in the marketplace and facilitate long term revenue growth. As part of our team, you’ll help with the team to report, maintain, and analyse data within customer relationship management systems.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Director, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Support team to disrupt, improve and evolve ways of working when necessary.
• Arrange and sponsor appropriate assignments and experiences to help people realise their potential and support their long-term aspirations.
• Identify gaps in the market and spot opportunities to create value propositions.
• Look for opportunities to scale efficiencies and new ways of working across multiple projects and environments.
• Create an environment where people and technology thrive together to accomplish more than they could apart.
• I promote and encourage others to value difference when working in diverse teams.
• Drive and take ownership for developing connections that help deliver what is best for our people and stakeholders.
• Influence and facilitate the creation of long-term relationships which add value to the firm.
• Uphold the firm's code of ethics and business conduct.

PwC is expanding its Business Services Capabilities in Mexico City.  This Director level leadership role will be responsible for the build and overall management of PwC’s Marketing, Communications, and Client Experience Tower working directly with the U.S. firm’s Marketing, Communicationgs, and Client Experience Team and Leaders.   

A career in our Acceleration Centers, within Business Services, will provide you with the opportunity to make a difference at PwC by helping to fully leverage the skills and talents of all our people. You’ll focus on helping the local AC teams in supporting the Firm’s people strategy, creating a unique people experience for each individual, and supporting our Firm-wide values by working with the core competencies that measure and drive individual and Firm-wide success in the marketplace. 

PwC Professional skills and responsibilities for this leadership role include but are not limited to: 

People Leadership 

·        Enable the success of the Marketing, Communications, and Client Experience Team function in partnership with US Marketing, Communications, and Client Experience Team leadership  

·        Create opportunities to achieve the US Firm’s strategic goal to increase the use of the ACs 

·        Alongside the Talent Acquisition team, recruit and onboard the right skilled resources to achieve results, profitability, and business plan objectives 

·        Set clear objectives for team members with a focus on capacity and strategic skill development, managing performance through career discussions and in the moment feedback 

·        Train and develop team members with the right skills to develop a high performing team 

·        Function as a liaison across the US and ACs to collaborate, coordinate with counterparts to share best practices, address challenges and identify opportunities 

·        Work across the team and function to create the right synergies between team members and the right environment where colleagues can thrive 

Operational Leadership 

·        Create opportunities to generate scale, create efficiencies and new ways of working  

·        Creatively disrupt, improve and evolve ways of working across the Marketing, Communications, and Client Experience Tower and Mexico City AC 

·        Oversee the day-to-day activities of the team, ensuring that deliverables are met, operations are managed and performing efficiently and effectively 

·        Work with local AC and Tower leadership to establish quantitative and qualitative metrics, guidelines, and KPIs by which the site’s operational efficiency and effectiveness can be evaluated 

·        Create an environment where people and technology thrive together 

·        Promote and encourage others to value and celebrate differences working in and across diverse teams. 

·        Drive and take ownership for developing connections that help deliver what is best for our people and stakeholders. 

·        Influence and facilitate the creation of long-term relationships which add value to the practice. 

·        Uphold the firm's code of ethics and business conduct. 

Strategic Thought Leadership 

·        Member of the Marketing, Communications, and Client Experience Leadership team responsible for creating strategies to deploy resources across agreed strategies and timely needs 

·        Act as a trusted advisor to the Marketing, Communications, and Client Experience Team, local AC leadership and relevant stakeholders during strategy formulation, development, and execution. 

·        Develop KPIs to measure the effectiveness of agreed strategies, identify inefficiencies and propose actionable solutions. 

·        Demonstrated ability to use planning tools and methodologies to enhance customer satisfaction 

Basic Qualifications: 
 
Minimum Degree Required: 
High School Diploma 
 
Minimum Years of Experience: 

·        Minimum of 10 years of directly related experience required  

Preferred Qualifications: 
 
Degree Preferred: 
Bachelor Degree 

Preferred Knowledge/Skills: 

·        Demonstrated experience in working in large and diverse service delivery teams across a large multinational services organization including experience leading the transition of large processes and workstreams 

·        A strategic thinker with the ability to connect, identify less obvious opportunities and create impact without explicit direction 

·        Ability to work independently, take ownership and operate in a dynamic, multicultural working environment 

·        Solutions-focused with innovative ideation skills with an operational excellence mindset 

·        Demonstrated experience managing multiple stakeholders 

·        Global citizen mindset, cultural agility, versatile working style 

·        Excellent project management skills 

·        Strong communication (written and verbal) skills at all levels within the organization 

·        Demonstrated success as a team leader 

·        Leading teams to generate a vision 

·        Establishing direction and motivate team members 

·        Creating an atmosphere of trust 

·        Encourage and leverage diverse views 

·        Effectively coach and develop staff 

·        Encourage improvement and innovation 

·        Demonstrated expertise and success identifying and addressing client needs by  

·        Developing and sustaining deep relationships with key stakeholders 

·        Identifying new / expanded service opportunities 

·        Preparing and presenting complex materials both in written and verbal form 

·        Understanding the benefits of willingly sharing best practices across the broader Acceleration Center network 

·        Demonstrated history of successfully soliciting information from clients to effectively qualify and scope opportunities; play an active role in discussing and developing solutions with client teams and clients 

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date