Acceleration Center - People Technology Systems (HRIS) Support - Manager

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Human Capital (HC)

Management Level

Manager

Job Description & Summary

A career in Human Resources, within Internal Firm Services, will provide you with the opportunity to make a difference at PwC by helping to fully leverage the skills and talents of all our people. You’ll help our local offices in driving the Firm’s people strategy, creating a unique people experience for each individual, and supporting our Firm wide values by working with the core competencies that measure and drive individual and Firm wide success in the marketplace.

Our Human Resources Information Systems team provides human resource technology support to PwC. As part of the team, you’ll help design, implement, and operate Human Resources technology application that help us develop insights and strategies for our people and to drive business results.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Develop new skills outside of comfort zone.
• Act to resolve issues which prevent the team working effectively.
• Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
• Analyse complex ideas or proposals and build a range of meaningful recommendations.
• Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
• Address sub-standard work or work that does not meet firm's/client's expectations.
• Use data and insights to inform conclusions and support decision-making.
• Develop a point of view on key global trends, and how they impact clients.
• Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
• Simplify complex messages, highlighting and summarising key points.
• Uphold the firm's code of ethics and business conduct.

People Operations delivers transactional and strategic support across the entire human capital lifecycle. We are trusted advisors who deliver innovative and scalable human capital solutions. The team consists of 8 enablement teams primarily based in Tampa, FL. The People Technology Team manages strategic projects and provides operational support for 25+ US & Mexico Human Capital systems, including technology implementation, optimization, data integrity and security.

Basic Qualifications:

Minimum Degree Required:
High School Diploma

Minimum Years of Experience:
4 years

Preferred Qualifications:

Degree Preferred:
Bachelor Degree

Preferred Years of Experience:
4 year(s) of human capital or Technology Systems and operational support experience

Preferred Knowledge/Skills:
Demonstrates extensive abilities and/or a proven record of success as a team leader:

• Understanding of Human Capital (HC) and Recruitment processes and procedures, specifically in the areas of Talent Acquisition and/or Third Party Labor;
• Understanding how HC systems and future enhancements support both the Firm’s and HC’s strategic priorities;
• Being an iterative thinker with demonstrated experience working on teams who are solving problems with creativity while utilizing both positive and negative testing skills;
• Demonstrating experience aggregating various, often unrelated data points or data sets to determine root cause or to design processes that benefit multiple stakeholders or impact multiple systems cohesively;
• Owning the relationship between the business users, the SaaS software vendors, and Information Technology (IT), while supporting the integration, enhancement and implementation of new systems;
• Identifying opportunities for process refinement or recreation and supporting effective brainstorming while managing creative problem solvers;
• Presenting information and insight to team leaders and to Stakeholders in both written and spoken methods of communication;
• Creating & maintaining accurate documentation of business processes and standard operating procedures (SOPs), process maps, Frequently Asked Questions (FAQs) & Quick Reference Cards (QRCs); 
• Possessing experience monitoring or building integrations between Workday and other vendor SaaS systems; working knowledge of Yello, Phenom, & Beeline preferred;
• Managing the implementation of new HC technologies while also considering the impact on existing systems to provide a cohesive end-user experience;
• Understanding and keeping current with the external HC technologies, as well as subject matter specialization on existing HC technology tools; 
• Understanding business problems in the form of functional and technical requirements;
• Developing, communicating and overseeing implementation of action plans;
• Leveraging project management tools and methodologies as well as auditing skills to test completeness or find errors and/or analyzing complex data sets preferably utilizing Alteryx or a similar technology;
• Working knowledge in technologies such as Alteryx, Google scripting, UI Path, and data visualization tools;
• Managing the workload of the team to allow for a balanced capacity across the group to accomplish project and critical work successfully;
• Working independently and team in delivery of day-to-day operation;
• Demonstrating some leadership experience with the ability to coach and mentor others;
• Leading and developing teams in a wide variety of areas including teaming, interpersonal skills, communication and business knowledge;
• Possessing self-motivation and contributing individually as well as part of the human capital and shared services leadership team; and,
• Sharing and collaborating within the People Technology team, keeping peers & leadership informed of issues & progress, as well as escalating problems to Pillar leadership.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: High School DiplomaDegrees/Field of Study preferred: Bachelor Degree

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

English

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date