Account Director, Commercial

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.  

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Title: Account Director, Commercial

Department & Team: Sales

Reports to: Mauricio Garcia-Cepeda

Location: Mexico City

The Account Director, Commercial develops and implements a comprehensive strategy that maximizes needs to drive revenue for the entire Genesys suite of products through managing direct sales in the West Sales organization.

Key Responsibilities:

•    Meeting and/or exceeding goals including, but not limited to, revenue, customer growth, and sales expenses.

•    Sells and promotes the sales of Genesys products to customers including negotiating price, other concessions and terms and conditions of the sale.

•    Develops and execute a territory plan to maximize bookings. Generates and achieves monthly territory forecasts, and accurately manages forecast to achieve quarterly targets.

•    Acting as a Genesys representative to maintain positive relationships with all employees, customers, partners, and shareholders.

•    Conducts weekly progress meetings with sales team.

•    Assists in the development of short-, medium-, and long-term plans to achieve strategic objectives.

•    Regularly interacts across functional areas with senior management or executives to ensure objectives are met.

•    Ability to influence thinking or gain acceptance of others in sensitive situations important.

•    Hands on management style to provide coaching and guidance where needed to move deals through the sales cycle.

•    Building a relationship with key players in their customer accounts.

•    Creation and execution of strategies to create pipeline since sales.

Minimum Requirements:

•    Bachelor’s degree.

•    6-10 years’ sales management experience within technology industry.

•    Be a "High Energy", results-oriented achiever and a team player willing to work in a demanding and dynamic environment.

•    Demonstrated track record in software sales.

•    The willingness to travel.

Desirable Skills:

•    Excellent verbal and written communications skills: produce materials, deliver presentations, and perform general education.

•    Ability to represent the company at senior executive levels.

•    Able to develop proposals and manage the sales cycle with minimum supervision while providing regular updated on progress and challenges.

•    Demonstrated leadership skills.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

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Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.