Account Management Lead | Uber Direct

Join us as the Uber Direct Account Manager Lead, and you'll play a pivotal role in steering our dedicated team of strategic Account Managers! Together, we're embarking on an exciting journey to build and drive the long-term commercial strategy and nurture meaningful relationships with restaurant, grocery, and retail partners across Mexico.

With your team by your side, we'll partner with brands to champion sustainable growth and elevate user experiences, all while positioning Uber Direct as their go-to delivery partner.

This role is all about collaboration: leading hardworking people, fostering relationships, strategizing for success, optimizing operations, and navigating challenges with a shared passion for our product and the incredible partners we serve.

Thriving in our dynamic startup atmosphere, we'll address challenges head-on, fueled by our collective passion and dedication to making a difference. As a key leader within the Direct team in Mexico, you'll be closely collaborating with the Eats and New Verticals teams, the Global Direct team, and cross-functional allies, ensuring a unified approach to our ambitious goals.

We're more than just a team; we're a community committed to excellence, ready to welcome you and achieve brilliance together. Let's make Uber Direct the undeniable choice for our partners!

Uber Direct offers last-mile delivery services to businesses selling items through their own online/digital channels. This solution enhances businesses' earnings by providing external delivery services to customers. Our product offers merchants access to estimated earnings, trip duration, and distance. It provides flexibility with express or scheduled delivery options and features like Proof of Delivery.

• Lead a team of Account Managers responsible for growing and operationalizing our existing Direct Business.
• Build annual account plans and qualifying accounts to ensure our team's focus on accounts with the largest potential.
• Help existing and newly onboarded brands grow and increase their Direct trips.
• Lead Mexico’s Account Management Direct Strategy by defining business priorities, setting timelines to reach those goals and make financial decisions.
• Develop expansion plans with assigned accounts, focusing on adding locations and growing first-party channel sales through effective operations.
• Be accountable for your team’s P&L, encouraging long term growth and profitability.
• Apply analytics to understand our merchants performance and prioritize high-return investments.
• Respond swiftly to urgent situations and think innovatively to pilot new features and commercial models.
• Be the voice for your team and work efficiently with cross-functional teams, including commercial, analytics, technical, and legal, to complete projects.
• Demonstrate autonomy, self-starting demeanour, and comfort with ambiguity to drive insights and implement solutions independently.

• Experienced Leader: With over 3 years in people management and 5+ years in sales, Account Management, and operations, you've successfully navigated the complexities of large enterprises and C-suite engagements.
• Strategic Communicator: Your outstanding communication abilities and stakeholder management skills are matched with a talent for building compelling business strategies and communicating them to senior executives.
• Analytical Approach: You bring a strong analytical prowess, with expertise in data analysis, Excel, and SQL, allowing you to derive actionable insights and drive informed decisions.
• Business and Project Savvy: Your commercial foresight is backed by a consistent track record in project management, able to lead large-scale initiatives with precision and a keen eye for detail.
• Innovative and Agile: A high-reaching spirit drives your approach, evidenced by your capacity to adapt quickly to changing environments and to lead your team through innovation and hands-on project execution.
• Data-Driven Leadership: Rooted in a results-oriented philosophy, your decisions are advised by deep analytical thinking, ensuring operational excellence and the achievement of strategic goals.

We're looking for someone who embodies leadership, strategic vision, and the agility to adapt and thrive in ever-evolving scenarios. If you're passionate about driving success and encouraging a culture of excellence, let's achieve greatness together.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to **************@uber.com.