DirecciónNTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking an Account Service Advisor to join our team in Mexico.
Oversees, facilitates, and administers ITIL based service support and/or technical account management in the coordination of incident ownership and client account management on a 24x7 basis.
Responsibilities include the management and oversight of service delivery processes, which may include incident management, problem management, request management, change management, service level management and configuration management as well as resource coordination, client management, dispute and technical resolution management, and communications at various levels during services engagements from tactical to strategic.
In this role you will be responsible for:
• Individuals have a deep understanding of their own subject area and a broad understanding of related subject areas.
• They handle diverse issues and lead projects that contribute to the company's success.
Requirements for this role include:
• Leads high-level service delivery processes and associated projects.
• Owns one or more service delivery processes.
• Manages service delivery processes in a standard service delivery environment.
• Leads continuous improvement activities in support of client or internal business processes.
• Typically requires 8+ years relevant experience.
• Undergraduate degree or equivalent combination of education and work experience.
• Graduate degree preferred.
• Strong understanding of ITIL processes and principals.
• Strong written and verbal skills.
• Strong ability to create and document process.
• Ability to physically perform general office requirements.
• Must be able to perform essential responsibilities with or without reasonable accommodations.
• Travel including overnight domestic or international trips may be required.
#LI-LATAM
NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit https://us.nttdata.com/en/about-us/content/diversity-and-inclusion. Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email EEOOfficer@nttdata.com for assistance.
