Account Services Specialist

Dyynamic global Customer Experience discipline, whereby company customers, large and small, domestic, and international, are delighted with every interaction with us

Client Details

Global company dairy-free and dairy flavor solutions unlocks the complexities of the taste of dairy.

Description

• Manage customer orders for US, EMEA, and Mexico supporting all locations. Act as the subject matter expert and main point of contact for LATAM and Mexico customers.
• Maintain customer profiles, update price book, and update customer codes.
• Manage customer emails daily, responding to customer's inquiries by e-mail or phone, and setting reminders for those that require follow up.
• Maintain sales order related records, enter Purchase Orders into the system, confirm orders with Operations/Global logistics, ensure operations have all relevant customer information for shipping and confirm orders to customer.
• Provide Logistics support including:
• Creating pick-up information (PUI) documentation for customers and carriers.
• Assist reaching Logistics with urgent requests when materials arrive before documentation.

• Manage and address customer requests in internal systems as well as customer appointed systems (portals).
• Respond to product and service inquiries treating all customer emails as priority, responding promptly using clear subject headings.

• Coordinate customer documentation requests with cross functional teams and internal and external requests for information via customer deliverable and cases.
• Request certifications as required from QA, QC and regulatory.
• Identify changes in customer order habits and escalate to the Business Development Manager as needed.
• Confirm any shipping date changes with customers.
• Process freight claims and returns.

Profile

EDUCATION and/or EXPERIENCE

• Two years of direct Customer Service experience working in process manufacturing in either food, beverage, chemical, or pharmaceutical preferred.

• Preferable but not mandatory experience with Salesforce CRM and ERP systems.
• Bachelor's degree preferred.

LANGUAGE SKILLS

Ability to:

• Read, write, comprehend written, electronic, spoken instructions, memos, correspondence, communicate verbally by phone and electronically in a professional manner.

• Ability to communicate confidently, concisely, constructively, and empathically.

• Effectively present information in one-on-one, large and small group environments to customers, clients, or other employees.

• Bilingual (Spanish/English) required.

Job Offer

• Salary: $30,000 MXN
• Premium Vacation/Vacation Bonus: 25% of salary
• Savings Fund: $ 4,102.06 MXN pesos per month
• Food Allowance: $1,262 MXN pesos per month
• Employee Life Insurance: Up to $1,800,000mxn value coverage