Alm Service Delivery Consultant

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now! 

The Premium Hub CoE  team is expanding and they are looking for a ALM Service Delivery Engineer to complete the team. The CoE (Center of Expertise) is part of the delivery teams of our Cloud Success Delivery Organization, being responsible  to delivery Premium Engagement services for Key account customers in Latin America, covering SELECT portfolio with the following type of Engagements:  MaxAttention, Active Attention and Value Assurance Package. The person we are looking for have a strong knowledge of SAP Solutions and have the main goal to become a trusted advisor for the value realization, protection of investment and acceleration of innovation to Premium Engagement Customers, creating services plans and resolutions for escalated issues and be able to multi-task and manage a constant workload to support your team and customer requirements.

POSITION DESCRIPTION:
 

Premium Hub CoE (Center of Expertise) is part of the delivery teams of our Cloud Success Delivery Organization.

We are searching for an ALM Consultant for Premium Hub CoE ALM Latin America. The position location will be in SAP Labs LA, focus of this team is on SAP Cloud ALM, SAP Solution Manager and SAP Signavio Transformation Suite. The team is responsible to delivery Premium Engagement services for Key account customers in Latin America.

In Premium Hub CoE  we follow the global team model designed to ensure efficient cross-region consistency and employee development quality of delivery customer expectations and overall satisfaction.

To meet the challenging requirements as ALM Consultant, you should be a quick learner with strong Leadership, analytical skills, be creative, open-minded and possess the ability to communicate and convince others of the current plan of action based on the technical and functional facts and details. 

It will be your responsibility to mentor and act as the lead driver for critical situations and regular services delivery.

Candidates for this position will need to be able to communicate effective to management level, creating service plans and resolutions for escalated issues and be able to multi-task and manage a constant workload to support your team and customer requirements.

EDUCATION & EXPERIENCE:
 

• Bachelor degree in Computer Science, Engineering or equivalent work experience related to the technical qualifications required.
• Customer relationship experience.

SKILLS & COMPETENCIES:
 

• Good Soft Skills, to perform presentations and demos for Customers.
• Team worker to collaborate with senior customer IT Managers.
• Ability to judge customer situations and projects regarding implementation success with reference to strategic support planning.
• Organized and efficient work-management style.
• Fast learner and self-starter, with a proactive attitude.

TECHNICAL QUALIFICATION:
 

• REQUIRED:
  • Understanding of Agile methodologies and processes.
  • Knowledge and understanding of SAP Technologies architectures on Netweaver, such as S/4HANA and ECC.
  • English language: mandatory proficient spoken and written as we will be supporting customers in all Americas region including US and Canada.

• PLUS:
  • Technical qualifications on SAP Solution Manager, SAP Cloud ALM, Tricentis Test Automation and/or SAP Signavio will give you a head start on the tasks.
  • Experience with project implementation and operations.
  • Intermediate Spanish would be a plus.
  • Basic knowledge of SAP Business Technology Platform (BTP) or programming and development concepts is highly valued.

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 366229  | Work Area: Consulting and Professional Services  | Expected Travel: 0 - 30%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.