DirecciónAMERICAS LS Talent Administration Sr. Analyst
Summary
Provides support for assigned cases and inquiries for NA Leveraged Services Talent Administration solutions. Provides research, analysis and resolutions on existing cases/inquiries and provides recommendations on closed cases/inquiries to the TA Team Leader for continuous improvement.
Key Responsabilities
- Work with employees/managers to provide specialized support and resolve issues and inquiries on time with a high degree of accuracy
- Work within established policies, procedures and performance criteria for delivering services in line with the Leveraged Services Model and established SLAs
- Partner with LS Team Lead and COE to resolve issues that require escalation (e.g., vendor performance, specialized requests)
- Maintain and update as needed to the HR Knowledge Base and FAQs
- Identify and make recommendations for continuous improvements for cost, quality and timeliness of processes
- Integrate with COEs and site resources in Talent Administration work including but not limited to the below
- Administer interview scheduling, logistics and expense reimbursement for candidates
- Support with requisition creation, validate/supplement requisition data fields, job requirements, assign TA and send requisition approval matrix
- Support COE with as needed requests (i.e. company involvement in recruitment events, electronically post positions on internal/external career pages, job boards and social media, etc.)
- Administer talent acquisition vendor invoicing activities (Truescreen, CHR, Neuron, LinkedIn, etc.)
- Provide operational support to the Pre-Onboarding process (pre-integration activities) of new hires.
Education and Experience
- Bachelor’s degree in business administration or similar or equivalent experience;
- Understanding, speaking, reading and writing English(required)
- Understanding, speaking, reading and writing Spanish (a plus);
- Minimum 1 year of HR experience;
- Experience working in a shared services/customer service environment;
- High orientation and experience with HR systems and processes (preferred);
- Ability to handle confidential/sensitive information with discretion;
- Committed to continuous improvement;
- Demonstrates attention to detail;
- Customer service oriented.
