DirecciónThe Ops Support Specialist 3 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 3 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
Responsibilities:
- Document processes in an accurate and detailed manner and follow established procedures to complete complex assignments
- Identify process gaps requiring escalation, offering potential solutions
- Assist with inventory management and workflow needs as dictated through risk priority and service level
- Support a range of products and services
- Analyze problems and formulate solutions through research and investigation
- Navigate, test and execute moderately complex databases, spreadsheets, and systems
- Ensure accurate and timely account handling
- Assist in activities that help reduce organizational impact and/or loss
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
- 1 year of relevant experience
- Proficient computer and typing skills
- Ability to adapt to new technology quickly and seamlessly
- Consistently demonstrates clear and concise written and verbal communication skills
- Ability to work with others to complete assigned tasks
Education:
- High School diploma or equivalent
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
PARA LA POSICIÓN REQUERIMOS:
- Habilidad de análisis de información
- Atento al detalle
- Autodirigido (Iniciativa)
- Buen administrador de su tiempo
- Conocimiento intermedio en Office
- EXCEL intermedio
- Conocimientos en análisis de datos
- Hábil en captura de datos
- Manejo de documentos e información en físico y digital
- Buena comunicación oral / escrita
- Experiencia deseable: Bancaria / Operaciones / auditoria / informática
- Experiencia en aclaraciones.
EL OBJETIVO DE LA POSICIÓN ES:
- Identificar, analizar y resolver problemas clave del área.
- Validar información general, monetaria, de estructura y XML de Estados de Cuenta
- Análisis de información sensitiva en digital contra Estados de Cuenta emitidos del banco apoyándose en herramientas internas para la validación de los Estados de Cuenta lo cual reduce impactos al cliente y entidades regulatorias.
- Captura de datos, análisis y validación de información correcta, revisión de cifras y procesos en ejecución de tiempos establecidos antes de liberación de los Estados de Cuenta.
EL HORARIO DE LA POSICIÓN ES:
- De DOMINGO A JUEVES
- De MARTES A SÁBADO
- DE 10 am A 6 pm
- DE 3 pm A 10 pm
- Disponibilidad de laborar días festivos y/o descansos de manera ocasional con PHE
Se requiere disponibilidad de horario para rolar turnos matutino y vespertino,
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Job Family Group:
Operations - Core------------------------------------------------------
Job Family:
Operations Support------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View the "EEO is the Law" poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
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