DirecciónAbout Us:
Epicor Software is a global technology leader dedicated to helping businesses drive growth for more than 45 years. Our modern, industry-specific software helps customers boost efficiency and productivity by simplifying and automating everyday processes. We have a stellar team of nearly 4,000 worldwide employees who are passionate about building exceptional products and solutions through teamwork, constant innovation, and integrity. We strive to hire and reward star players who inspire one another and drive results for the business and our customers.
About the role:
Join our Monterrey-based Support Centre team in Mexico and become a crucial part of our customer-focused support organization. As a Technical Support Specialist, you will be responsible for delivering top-notch technical support via phone, email, and chat.
Your Responsibilities:
- Professionally handle client calls, offering effective solutions and advice.
- Engage with clients to perform remote testing, support, and troubleshoot technical issues.
- Maintain and adhere to high Service Quality levels.
- Ensure timely resolution of all issues and keep clients informed of progress.
- Participate in relevant Epicor product training courses aligned with our certification scheme.
Qualifications for Success:
- Proficiency in English (both written and spoken).
- Technical experience or ability to demonstrate technical aptitude.
- Credit Card hardware and processing experience preferred.
- Distribution knowledge a plus
- Third party integration experience a plus.
- Detail oriented.
- Independent learner - Desire to dig in and learn in addition to provided training and support.
Additional Skills That Make You Stand Out:
- Analytical & Troubleshooting Skills: Proficient at examining information, asking relevant questions, and delving into details.
- Troubleshooting Goal: Capable of defining problems, generating solutions, evaluating alternatives, and implementing chosen solutions.
- Calm Customer Interaction: Maintains composure when dealing with customers.
- Dual Manager Collaboration: Works with both a local manager and a US-based manager, ensuring effective coordination.
- Global Collaboration: Collaborates seamlessly with teams in Monterrey, India, and the US.
Why you should click “Apply”:
In a role like the Technical Support Specialist, you will develop agile skills that can be applied into many different areas of the business. The skills that you already possess will only continue to grow, giving you the opportunity to develop professionally — and to grow your career in any direction you choose.
Tipo de puesto: Tiempo completo
Sueldo: $27,000.00 - $28,000.00 al mes
Horario:
- Turno de 8 horas
Prestaciones:
- Bebidas gratis
- Estacionamiento de la empresa
- Estacionamiento gratuito
- Programa de referidos
- Seguro de gastos médicos
- Seguro de gastos médicos mayores
- Seguro de vida
- Vacaciones adicionales o permisos con goce de sueldo
- Vales de despensa
Educación:
- Licenciatura terminada (Deseable)
Experiencia:
- Customer Support: 1 año (Obligatorio)
- Credit Card process: 1 año (Obligatorio)
- Distribution process: 1 año (Obligatorio)
Idioma:
- Advanced English (Obligatorio)
Puede trasladarse:
- 64650, Monterrey, N. L. (Obligatorio)
Ability to Relocate:
- 64650, Monterrey, N. L.: Relocate before starting work (Obligatorio)
Lugar de trabajo: Empleo presencial
