AR Collections

Avantor is looking for a dedicated AR Collections Associate – Mexico City, MX.
The AR Collections Associate is an Intermediate level position. The Associate will process the organization's accounts receivables and/or payables promptly. Prepare payments for expense vouchers and invoices. Coordinate customer billing and collections activities. Handle vendor inquiries and negotiate past-due accounts. Generate routine balance reports. Maintain files and accounting documentation. Performs complex tasks and completes assignments with little or no assistance.
The Credit Analyst is responsible for collections of outstanding accounts receivable dollars from the existing client base and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency. Will have to strike a balance between maintaining trustful relationships, and ensuring timely payment there by reducing past due and influencing DSO numbers positively.
If this position is of interest – let’s talk!

• Skills and experience matching that resolves customer-billing, problems and maintains accounts receivable delinquency, applying good customer service in a timely manner and maintaining healthy past due trending on the portfolios.
• Communicate well in English, both written and verbal.
• Positive attitude towards work, team, learning and taking up initiatives/tasks.
• Administrative Writing Skills, Organization, Data Entry Skills, General Math Skills, Financial Software, Analyzing Information, Attention to Detail, Thoroughness Reporting Research Results, Verbal & Written Communication, Analytical Abilities, multi-tasking and time-bound performance.
• Flexibility to work in night shift and interact with North American customers.
• Proficiency in Microsoft Office – MS Word and MS Excel and/or MS Access.
• Strong computer skills.
  Collaboration Tool: Microsoft Teams experience preferred.
  Preferred Qualifications:

• Collect customer payments in accordance with payment due dates by making proactive customer outbound calls in a professional manner while keeping and improving customer relations.
• Should initiate frequent dunning and customer inquiries for payments on outstanding Accounts
  receivables invoices based on various strategies adopted based on business priority
• Initiate contact, via phone and/or e-mail, with a large portfolio of customer accounts using to determine the reason for past due accounts receivable. Customer communication will require critical thinking skills to probe into the reasons for non-payment to ensure the proper resolution can be implemented.
• Based on customer responses, recommend and implement action plans for resolving delinquent transactions. Action plans may require the credit analyst to engage Avantor associates from other departments, e.g., sales reps, pricing, etc. or outside parties, e.g., vendors, freight carriers, etc.
• Reconciliation of assigned accounts to ensure that payments and credit memos are properly applied.
• When necessary, escalate collection problems to CFS Management and/or Sales Team to assist in collection/resolution process.
• Approve and authorize release of orders according to credit line and payment history within established guidelines and be able to negotiate what is favorable solution for business long term and short term.
• Communicate the status of the assigned portfolio and/or specific accounts to CFS Management and/or Sales Team.
• Reviews and prioritizes open accounts for collection efforts
• Solves cash applications and Evaluated Receipt Settlement mode of ordering and payment
• Validate to confirm if customer is receiving invoices as per their need and if the account set up data are captured accurately and engage in problem solving if errors are detected.
• Work on special projects, e.g., account clean up, as needed
• Identify issues attributing to account delinquency and discuss them with management.
• Review and monitor assigned accounts and all applicable collection reports.
• Provide timely follow-up on payment arrangements
• Process Payments & Refunds as applicable
• Resolve billing and customer credit issues
• Update account status records and collections effort
• Report on collection activity and accounts receivable status
• Mail correspondence to customers to encourage payment of delinquent accounts.