Dirección- Define the Customer Success team strategy, including Facilities, Visits, and Plant Maintenance plans.
- Ensure customer satisfaction with the Arkik automation platform.
- Provide technical advice to clients during the prospecting process in coordination with Commercial and Technical Advisors for offer deployment.
- Ensure the integrity of collaborators and client personnel during technical visits and implementations.
- Define resource allocation (manpower and equipment) to comply with system implementation.
- Define implementation dates & trainings with clients.
- Manage internal and external client satisfaction regarding the service provided by the automation team during system implementation.
-- Manage travel expenses during client visits.
- Provide technical support to internal and external clients.
- Manage and administer Arkik's assets and CAPEX.
- Analyze project profitability.
- Administer the correct allocation and disbursement of authorized capital.
- Plan and provision (purchases, labor, spare parts, and travel expenses) to ensure the operational continuity of the concrete plant automation project.
- Support improvement projects for the evolution of the Arkik platform.
- Define new functionalities with the development team based on client feedback.
- Manage functional and laboratory tests.
