AskHR Representative

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. 

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

Position Purpose

The AskHR Specialist will provide benefit, compensation, payroll, and related HR process information and guidance to employees, managers, and HRBPs. Support includes first contact case resolution utilizing the HR Knowledgebase and general understanding of HR policies/programs. In addition, will be responsible for supporting data processing.

Major/Key Accountabilities

• Perform intake of HR inquiries via case management, telephone, or email. Assess inquiries or reported issues to determine best method of resolution.
• Triage call based upon inquiry to determine level of urgency and specific issue.
• Demonstrate broad HR/Payroll knowledge, as pertains to the various companies, providing employees with relevant information, policy explanation and navigation support.
• Utilize knowledgebase and general knowledge to support issues resolution, provide counsel or identify when case escalation is appropriate.
• Provide high touch employee service that meets expected service levels and business performance goals.
• Coach callers in the use of self-service.
• Support the integrity of employee records and Workday data.
• Perform transactional work and data entry as required, while maintaining data and system integrity
• Document inquiries within the case management tool. Transfers case to next tier or direct caller to third party vendor if appropriate.
• Provide follow up communication to employees to ensure satisfaction and case resolution.
• Properly document employee contact information and employee notes regarding interaction.
• Works collaboratively within a team to share ideas, ownership, and accountability for driving improvements and consistency of execution for key HR processes.
• Identify and report any call trends or product trends to the AskHR Manager.
• Provide feedback on employee issues and the knowledgebase so that management can address and improve tools
• Participate in scheduled and ad hoc training in order to improve policy and process acumen.
• Support mass mail initiatives, open enrollment and special projects, as assigned

Qualifications

• Bachelor’s degree in Human Resources or Associates Degree with 2 years’ experience in a Human Resources related area

Experience

• Minimum of 1-year experience in the administration and explanation of HR policies/ procedures
• Strong Microsoft skills
• Experience with end user employee support or other call center experience desired 
• Minimum of 1 years’ HRIS experience, preferably Workday desired

Skills and Knowledge

• Demonstrated experience interacting with employees at all levels and providing excellent employee service
• Strong analytical and problem-solving skills
• Strong attention to detail, organizational and follow through skills
• Strong communication skills
• Ability to handle and manage multiple assignments and projects while effectively balancing schedules and ad hoc requests
• Knowledge of general HR policies/programs and the ability to communicate such in a concise way to employees.
• Excellent telephone manner with clear, concise and professional communication skills

Languages

• English and Portuguese, Spanish               

Preferred Education

Bachelors

Preferred Level of Work Experience

1 - 3 yearsHybrid Remote

We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at ***********@brambles.com.