Assistant Vice President -Dataops Accounts

Supporting the Data Services Strategy and ensuring client data is fit for business consumption at all times. The role requires sound understanding of Client Data Life Cycle, its adherence to meet Customer and Regulatory requirements and internal data standards set by the Financial Standard Authority. This role is expected to demonstrate strong People and Operational leadership in establishing robust operating model, which takes the function forward in delivering its obligation to the business partners.

Business Leadership

• Contributes towards the development of business strategy and operating model of the function 
• Build functional capability of the team.

Deliver efficient and effective operations.  

• Continually seeks ways to improve organizational efficiency by reviewing the operating processes and implementing change within their remit, including improvement in data quality.

• Championing change initiatives and build a shared culture with business partners and their team.

• Demonstrate strong understanding of the stakeholder needs and priorities and translate them into actions / activities 
• Make key decision in running operations and making recommendations for more strategic changes.

• Be a role model for the team and demonstrate group values and behavior.
• Customer, Stakeholders & Relationship Management
• Build and maintain a culture of strong working relationship with key stakeholders across the group.

• Develop good client relationships to gauge performance perceptions.

Understands their needs & identifies opportunities 

• Develop innovative solutions for client service opportunities and ensures delivery through the team’s performance.
• Stake-holder Management
• Develop a deep and strategic relationship with various stake-holders of Accounts and SSI.
• Establish and maintain relationships with internal HSBC business units / managers for managing day-to-day business 
• Ensure that frequent and ongoing communication channels are established with the strategic service partner and internal stake-holders 
• Improve the service provided to all mentioned customer groups 
• Timely escalation and communication of any identified issues 
• Proactively identify and address issues/ concerns highlighted by internal/ external stake-holders
• People Management
• Lead & motivate staff with widely differing aspirations working in an operational environment where deadlines are critical.

• Create and retain the culture of “one team” within and across sites.

Manage attrition across the function.  

• Up-skill staff to achieve business / individual goals, sharing knowledge & experience & providing assistance on referred issues.

• Develop people, identify talent, plan succession and drive coaching and mentoring across the section.

• Adapt management style to achieve the people strategy, which supports diversity, creates a climate of inclusiveness and recognizes individual strengths and development areas.

• Leads the people agenda within their remit and engages colleagues to share best practice across teams