DirecciónAs a (job title) you will be joining the world's largest & most comprehensive clinical research organisation, powered by healthcare intelligence. "Lead a team of Clinical Team effectively, within a country or region, maximising resource use to deliver operational, quality, and fiscal targets whilst ensuring employee engagement, retention and growth. high performance, quality of monitoring and continuous development.
Recognize, exemplify and adhere to ICON's values which center around our commitment to People, Clients and Performance. Each employee is expected to 'Own' their role through values of integrity, partnership, collaboration and accountability and delivery. As a manager, you are expected to recognize the importance of and create a culture of process improvement with a focus on streamlining our processes, adding value to our business and meeting client needs.
Operational Excellence and QualityFullfill general responsibilities with regard to resourcing, people leadership, training, functional delivery and input on discussions around quality and operational delivery measurements within the Clinical Operations group at regional/country level. This includes, but is not limited to, oversight of productivity and quality metrics, 1:1 discussions, team meetings, timely and objective performance reviews, recommendations for promotions, and CTMS updates. Ensure that staff assignments are adequate to meet corporate utilization and productivity targets at country level.
Ensure CRAs are meeting or exceeding performance objectives for productivity and quality and take appropriate remedial actions and/or escalations as required. Ensure agreed corrective and preventative actions are implemented, and/or further training is received, as required
Develop and revise and/or update, as well as implement, formal CRA training tools and presentations. Ensure that CVs for assigned CRAs are updated as required and skill set / experience is maintained in Planview. Ensure CTMS is current and updated.
Provide the experience and ability to manage client projects at the functional level, as applicable, by serving as the clinical subject matter expert. Understand the drivers of revenue and cost for the department, and contribute as required to budgeting discussions at each country level to ensure profitability. Serve as a contact for the country in regard to operational questions and escalations
Work towards Inspection Readiness at CRA and site level at all times.Understand ClinOps and ICON Key Performance metrics and how to ensure delivery against them.Understand department strategy and explain key elements to team
Talent, Leadership, Development & CultureUnderstand the drivers for a corporate culture of diversity and inclusion and incorporate them in your daily interactions with your team
Lead the hiring and on-boarding process through interviewing, evaluation and candidate selection; induction and orientation; and timely assignment to projects. Support Talent Acquisition through own network.Ensure induction and orientation for newly hired CRAs and IHCRAs occurs. Set expectations and goals, give ongoing performance feedback, conduct timely and objective CRA and IHCRA performance reviews and appraisals using a metrics-driven, as well as 360 feedback, approach.
Make recommendations for CRA and IHCRA promotions. Take formal actions to improve performance when needed. Establish a trusting and open two-way communication path with reporting lines to provide and receive timely and relevant updates.
Partner with CRAs & IHCRAs on their development, identify opportunities to learn aligned to the individual career aspirations and help them get visibility within and outside the department
Evaluate turnover trends and suggest/implement measures for retention of staff as needed.Act as a role model for the team - embrace ICON's Own It Culture and always act as ICON's representative when you interact with your team
Coach and mentor new COMsPartnership, Customers and Market FocusParticipate in country-wide business development activities, as appropriate.Communicate in line with corporate communication channels on business critical issues (e.g. quality concerns and solutions, business growth opportunities).Support development of key relationships with the wider business at country level.Assist with cross-departments training as required
Act as country level client liaison in ClinOps issues
Understand your own and your team's role in improving client and site satisfaction with ICON services. Input in process improvement and change to increase client and site satisfaction
Enhanced capabilities and expertise
Support process improvement, efficiencies and technological development and initiatives within the team, as well as across functions, to drive success of the country, region, department and Icon.Understand the drivers of change and communicate effectively. Be a champion for change and innovationOtherTravel (approximately 30%) domestic and/or international
Other duties as assigned. G-Bachelor's Level Degree (Required) Why ICON? Our focus is to provide you with a comprehensive and competitive total reward package that comprises, not only an excellent level of base pay, but also a wide range of variable pay and recognition programs.
In addition, our best in class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career - both now, and into the future. Our success depends on the knowledge, capabilities and quality of our people. That's why we are committed to developing our employees in a continuous learning culture – one where we challenge you with engaging work and where every experience adds to your professional development.
ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know.
Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there's every chance you're exactly what we're looking for here at ICON whether it is for this or other roles. J-18808-Ljbffr
Management / exec / consulting
