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Associate, Generalist-Maint
Apply locations Mexico City time type Full time posted on Posted 30+ Days Ago job requisition id R103255Get started on an exciting career at Element!
Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.
Get started on an exciting career at Element!
Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.
What We Need
We are looking for an Automotive Call Center Agent who will play a critical support role in engineering top-notch products and services in a unique industry and at a rapidly growing organization.
Are you:
- Passionate about the automotive industry?
- Someone who provides exemplary customer service?
As an Automotive Call Center Agent , you will provide support to our client’s drivers and frontline agents with the authorization of repairs, the processing of pre-approved invoices, supplier email verifications, and responding to the supplier, client, and driver electronic communications. You will also work closely with Case Managers, supervisors, Managers, and frontline agents to respond to client and driver requests.
A Day in the Life
- Make outbound calls to suppliers to provide processing and payment instruction as well as to help initiate service and service follow up
- Process incorrect email returns from suppliers
- Process supplier and client pre-Approved invoices for payment
- Provide service assistance on the electronic requests received from drivers, clients, and suppliers
- Negotiate repair prices and review requests for compliance according to client policy and Element’s standard operating procedures
- Issue authorizations for valid repairs to manage the client's vehicle maintenance repair costs and ensure vehicle downtime is kept to a minimum
Requirements
- Bachelor's degree or technical career
- Minimum 2 years of general automotive knowledge; preferably mechanic experience
- PC skills including data entry and Microsoft Office suite
- Organizational skills with the ability to prioritize and respond with a sense of urgency
- Ability to research and resolve problems and make independent judgments
- Ability to communicate effectively with suppliers or clients and internal personnel
- Ability to work effectively in a team environment and be flexible to multitask between different work queues.
What’s in it for You
- The opportunity to grow your career.
- Expand your knowledge of the business; and
- Develop new skills
- A culture of innovation, empowerment, decision-making, and accountability
- Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
What’s in it for You
• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
• Hybrid work environment for most positions
Candidates must be willing to comply with a pre-employment background check.
Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to or call .
About Us
Element Fleet Management is the global leader in the fleet management industry, providing a full suite of customized services and consulting for our clients with commercial vehicle fleets. We offer our clients everything from streamlined vehicle purchasing and technology solutions to personalized driver safety resources. We simplify fleet management so that our clients are free to achieve their business goals, knowing that their vehicles are in good hands.
