Associate Sales

Hotel Brand:
Location: Mexico, Guadalajara

As an Associate Sales, you will play a pivotal role in overseeing both event planning and commercial projects in the MLAC region. This multifaceted position requires a combination of project management skills, event coordination expertise, and a strategic mindset to enhance revenue to our portfolio of hotels in the region. You will be responsible for managing end-to-end project lifecycles, coordinating events, and ensuring seamless collaboration between various stakeholders.

FINANCIAL RETURN

Develop and manage budgets for both commercial projects and events, ensuring financial objectives are met.

GUEST EXPERIENCE

Develops and delivers the relevant and appropriate documentation to the customer and hotel.

Ensures the timely follow up and pursuit of business with customers and stakeholders to drive the highest levels of conversion.

RESPONSIBLE BUSINESS

Lead and manage commercial projects aimed at enhancing the hotel's revenue streams.

Develop project plans, outlining objectives, timelines, resource requirements, and key performance indicators.

Fulfills and where possible exceeds customer & hotel expectations in the conversion of their enquiries in to an IHG branded hotel with a focus on generating the best levels of revenue.

Where first choice property may not be available, cross sell the customer to another IHG branded property.

Ensures accurate and timely capture of pertinent data into the required sales systems.

Ensures accurate and timely communication of the status and pertinent information of potential bookings to initiator and recipient hotel.

Build and maintain relationships with Key Stakeholders, clients, and properties.

ACCOUNTABILITY

Revenue Generation

Lead Conversion

Customer Satisfaction

Key Performance Objectives set annually (as per IHG policy)

Technical skills and Knowledge

Demonstrated ability to determine what is required and take action and responsibility to deliver it. Ability to take initiative, meet deadlines and commitments, and complete tasks and projects as required.

Must have established organization skills required to maintain electronic and paper filing systems.

Maintain a high level of knowledge pertaining to policy and procedure and communicate knowledge effectively to all personnel when applicable.

Demonstrates clear and effective verbal and written skills for the purpose of obtaining and conveying information to clients, technicians, management, and team members as well as producing reports.

Verbal and written fluency in at least two languages of the region as appropriate

Education

Degree level education

Experience

At least two (2) years of business experience in Groups/Hotel Guest Relations/Hotel Sales environment, systems, terminology, and processes.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

We need people like you to make a difference and create exceptional experiences every single day. Don’t just join a growing team of 370,000 colleagues across 100 countries. Let your passion shine. Innovate and collaborate around the world. Embrace your ambition.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.