· Design Backup & restore strategy.
· Participate in the DRP process.
· Tests restore for all backup processes.
- Administration of all backups and restore lifecycle.
- Administration and monitoring for all database and data repository
- Assure storage space according to all backup and restore processes.
- Operation and maintenance for al backup and restore infrastructure,
Education and specific Training
- Bachelor’s degree preferred or equivalent experience.
- 10+ years related experience including at least 3 years of experience in project management and a minimum of 3-5 years’ experience with backup and restore platforms
- Backup and restore certification in any backup platform.
- Strong self-management, prioritization, organization, presentation, and facilitation skills. Demonstrated ability to effectively manage multiple tasks, competing priorities, and prepare detailed status reports for all work performed.
- This position requires proactive, effective communication skills, and the ability to work collaboratively with both internal and external parties, cross-functional business partners, team members, and leadership across the organization.
- Moderate to advanced knowledge of Microsoft Excel, Word, Visio, and PowerPoint.
- High ethical standards, integrity and professionalism
Technical Skills
· Experience of 5 to 8 years.
· Backup administration skills on Veeam, Veritas Netbackup, HP StoreOnce backup solutions.
· Ability to understand the architectural complexities, implement and provide recommendations to improve, standardize and stabilize the environment.
· Excellent troubleshooting skills
· Diagnosis and Investigation of incidents
· Participate at MIM (Major Incidents)
· Coordination if multiple teams are involved during investigation and service restoration (e.g. infrastructure application support teams and/or multiple vendors or applications support teams)
· Regular case/ticket updates (in agreed intervals)
· Communications with the customer during the Incident Management process
· Escalation (Technical and Management) to Service Measures
· Resolution & Service Recovery to Service Measures, including organising (equipment) faulty parts replacement
· Closure to Service Measures
· Excellent customer focus.
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