Bilingual Sales Representative –Spanish-English - Remote

Bilingual Chat-Sales Representative – Spanish-English – Remote

Breaking News: TTEC obtained the “Best Workplaces 2023” recognition from CompuTrabajo, the employment leader in Mexico.

COVID-19 Note:  For the safety of you and our employees, we have built a virtual recruitment process, online training, and every day when you log into work, you’ll be working from the comfort and security of your home (at least for now). The only reason you’ll need to enter our site is to sign your employment contract and pick up your work equipment.  When it is safe to do so, we will all return to our site.

Bringing smiles is what we do at TTEC… for you and the customer. As a Bilingual Chat-Sales Representative – English-Spanish working remotely, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

What You’ll be Doing 
Are you results focused and love to help others? Do you have a passion to maximize sale opportunities?  In this role, you’ll work effectively to service and upsell client products and services to current and future customers via chat services including chat, text, email, social media, direct messaging as well as other nonverbal platforms using the "Service to Sales" methodology. You’ll also identify and capitalize on all other sale opportunities for products that may pair well with their current products and future needs. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll
•    Bring your persuasive skills to connect and close a sale with customers in a consultative matter using written (chat) and oral (calls) communication

What You Bring to the Role
•    2 years or more of sales experience; experience w/ proactive "up sell" techniques
•    Great written communication skills including grammar and spelling Spanish-English 
•    High comfortability with decision making by assessing the situation, researching potential solutions and making recommendations before escalating to the next level
•    A client solution-oriented mindset to ensure happy customers
•    6 months or more of customer services experience
•    High school diploma or equivalent
•    Computer savvy

What You Can Expect
•    Base salary + work from home stipend (partial electricity/internet)
•    All law benefits including healthcare and insurance
•    Fully paid training
•    Supportive of your career and professional development 
•    An inclusive culture and community minded organization where giving back is encouraged 
•    A global team of curious lifelong learners guided by our company values 
•    And yes...all the competitive performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you

A Bit More About Your Role 
We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. 

You'll report to the Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. 

About TTEC  
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. 

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#ttecmexico