Dirección Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk. Your Role and Responsibilities
Supports clients on Lead to Cash daily process transactions through their knowledge, experience and expertise in this space; required to handle / understand complex transactions involving Marketing, Sales, Product Development, Delivery, Finance, and Supply Chain departments with multiple supporting systems involved at different process stage. Professionals in this role have skills such as sales management, price quote, customer service, project management, order management, and revenue management. Required Technical and Professional Expertise
Minimum of 1 year of experience in an Order To Cash role.
B+ to C1 proficiency in English and native fluency in Spanish, both written and spoken.
Ability to work in shifts to support hours of operation: Sunday through Saturday, 9am-11pm EST.
Excellent communication skills, problem-solving ability, and a strong focus on delivering exceptional service.
Experience in Reconciliation, Stop Payment, ACH Return Items, Bank Modification, Invoicing, CMD, Jira Service Desk Tickets.
Relevant degree or equivalent experience in customer service or a related field. Preferred Technical and Professional Expertise
Preferably supporting clients with US operations (B2C).
