Business Administration & Operational Manager

We are currently seeking an experienced professional to join our team in the role of Business Administration & Operational Manager. The role require knowledge about the key HBMX procedures and commercial activities, especifically in Wholesale activities.

Responsabilities:

• Assisting with the execution of business initiatives and activities in support of business area aims. Including project Implementation

• Manage high quality, timely and accurate information, analysis and Reporting to support our Governance forums and committees

• Evaluate and analyse management information relating to external service providers of their provision, monitor their performance and ensure service level agreements are honoured

• Participate and support in business and operational planning activities which may include financial, technological and resource planning

• Contribute to senior management decision making by use of management information, performance information, analytics, forums and stakeholder feedback

•  Investigating and seeking remedies for discrete issues which may be adversely affecting business unit performance

• Engage with DBS/ Operational Teams & Support Functions in order to improve the support provided, reduce costs and improve response time

Functional Knowledge:

·         Organised and works well with deadlines

·         Excellent Interpersonal and communication skills, both written and oral

·         Strong desire and capability to learn and adapt, and demonstrated business knowledge,

·         Excellent customer-centric mindset, with the capacity to anticipate customer needs,

·         Stakeholder management, effective teamwork and collaboration in a complex organisation,

·         Ability to manage and mitigate operational risk effectively

At HSBC, we expect our people to treat each other with dignity and respect, creating an inclusive culture that promotes equal opportunity. Our values define who we are as an organization and what distinguishes us, we value difference, we move forward together, we take responsibility for our actions, we use good judgment, we do the right thing and we make things happen.

At HSBC we are focused on guaranteeing gender equality and constant training for our employees as well as the protection of their labor and social rights.

“At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care”

“We want you to be part of our team! Find out what it is like to work with us “