Business Development Manager

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it. Onto our sixth year as a start-up, now operating in Hong Kong, China, Taiwan, Thailand, Singapore, Vietnam, Philippines, Indonesia and Malaysia our aspirations don’t stop there as our model has the ability to transform how goods are moved in any city worldwide.

Currently, we are seeking a high caliber Business Development Manager based in HCMC. Quick wits, problem solving and a team first mentality will be critical to your success. This role is a unique opportunity to have a measurable impact on your city through the growth and optimization of the merchants population on the Lalamove platform. You will develop and build Merchant Acquisition & Account Management team by leading, coaching, supporting & motivating through technical & commercial knowledge, communication transparency, winning spirit, fighting resilience and performance acknowledgement

• Merchant acquisition and onboarding
• Responsible for defining the merchant acquisition and onboarding strategy including corporate merchants, local SMB merchants for Lalamove logistic services.
• Responsible for monitoring end-to-end deal making/ deal closing for Enterprise-level Merchants and Partners
• Provide direction and drive execution for various sales funnels – field sales, inbound sales and tele-sales.

• Account Management
• Lead with the Key Account Management team to develop go-to-market initiatives to increase revenue, meet objectives and cross-sell different product verticals to merchants
• Manage key merchant accounts by ensuring you understand your merchants’ business objectives, pain points and provide the right products and services across Lalamove to ensure continuous engagement
• Be the point of contact for the merchant, understand their business objectives, resolve issues quickly
• P&L Management & Sales Cadence: manage the corporate sales pipeline and maintain revenue leadership. Provide regular reporting and forecasting to local and regional management.

• New Businesses/Product
• Collaborate with cross functional teams including representation from Marketing, Product, Driver Operations, Customer Services and Regional team to drive launch new products / services with merchants / partners.

• Team Management
• Support to build and maintain a high performing team with a best in class team culture. Provide coaching and continuous professional development of teammates

• Sharp skills in Business Development and deal making at corporate level
• Strong grasp of industry trends and local intricacies; empathetic and strong ability to know what partners want.
• Proven ability to blend business, strategy, finance and legal concepts to lead complex, multi-faceted, win-win deals
• Capable of basic business modelling and data analysis to drive decision making

• Bachelor degree with 4-5 years of relevant work experience in Business Development, Marketing, Sales & Account Management, preferably in a logistics/e-commerce fulfillment environment, at least 2+ years at management level
• A background in F&B, retail, finance or payment industries would be advantageous and knowledge and understanding of the F&B and/or retail industries is desired.
• Committed and highly collaborative sales leader who can coach and mentor his/her sales team while successfully establishing a healthy working culture based on the company's principles and objectives.
• Experience in project managing complex, cross-functional projects. Ability to fuse business, strategy, finance and legal concepts to lead complex, multi-faceted deals
• Strong interpersonal skills and trust-building ability. Ability to manage multiple stakeholders at different levels, up to senior level management
• Good command of both written and spoken English

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