DirecciónWe are on the lookout for a confident Call Center Sales Inbound Manager to join our high calibre team at At&T in Guadalajara Jalisco
Growing your career as a Full Time Call Center Sales Inbound Manager is an incredible opportunity to develop exceptional skills.
If you are strong in project management, communication and have the right mindset for the job, then apply for the position of Call Center Sales Inbound Manager at At&T today!
Job Description:Overall Purpose: Supervises the work of a group of inside sales representatives in an Inbound Call Center who are responsible for selling company products and servicing customer accounts. Calls will be primarily in Spanish. What you'll doDirects work activities to achieve the volume expected to meet operational requirements. Ensures accuracy and efficiency of service, maximization of sales revenue and adherence to established policies and procedures.Directs, coaches, motivates, and develops telephone sales and service skills of all supervised sales representatives to ensure that sales and service goals are met.Monitors performance of representatives according to established monitoring standards.Counsels and advises representatives according to established monitoring standards.Counsels and advises representatives regarding performance and discipline. Influences decisions regarding hiring, promoting, and discharging employees.Serves as customer advocate for customers. Interacts with customers demonstrating the highest degree of courtesy and professionalism to resolve issues, providing service/support in ONE interaction (aka First Contact ResolutionLeverage various tools & technologies to provide support and effortless experience to customers (external and/or internal).Stays current on new and changing tools and technology both used and sold by AT&T.Serves as a Trusted Advisor to provide support to customers (external or internal) on matters spanning products & services, billing, orders, complaints, and/or other customer requests.Qualifications - ExternalWhat you will bring:Must be bilingual; highly fluent (native) in English comprehension, speaking and writing.Education: Bachelor’s degree preferredAT&T Manager experience, Call Center Processes, procedures and metrics, sales, coaching, leading developing, problem solving, and MS Office preferred.Supervisory experience over cross-functional teamsProficient in Microsoft Word, Excel, and Outlook.Communicate effectively, both oral and writtenAnalytical and critical thinkingFlexible and adaptable, working in an ever-changing environmentAbility to work flexible schedule as per business needsThere's more than a paycheck in it for the right candidate. Our compensation package includes:Monthly Base Salary: MXN $45,533 (before Taxes)Monthly sales bonus when you meet your sales and service targetsMonthly Grocery vouchers MXN $1,452 every 14 daysMonthly Restaurant vouchers MXN $1,161 every 14 daysIn addition to competitive pay, an innovative workspace and career growth potential, as an employee of AT&T you’ll be eligible for some great rewards:Life InsuranceHealth Insurance Savings FundHospitalization indemnity and Funeral InsuranceVacation days, plus three personal days, onsite medical and more.50% discount on five lines of AT&T Wireless service.Paid starting from your first day of training, including some benefits like meal and grocery vouchers.Your future is calling. Benefits Invested in your satisfaction and continued success. We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points. When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP). Savings Give back to your community and connect with colleagues through social and team-building events, and annual paid time off for volunteer efforts of your choice. Community & Team Events Let’s start with the big one: Your work gets rewarded with competitive compensation starting from the first day of training. It really does pay to be on our team. Compensation and Paid Training When it comes to priorities, we know family tops the list. For the moments that matter the most, you'll be there for them, and we'll be here for you. Family Leave Vacation? Staycation? Heck, let’s take a road trip. On top of paid holidays, chill out with paid time off (PTO) that you can spend any way you want. Paid Time Off Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan. Tuition Assistance Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options. Insurance Options Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events. Discounts You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job. Training & Development When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP). Savings Give back to your community and connect with colleagues through social and team-building events, and annual paid time off for volunteer efforts of your choice. Community & Team Events Let’s start with the big one: Your work gets rewarded with competitive compensation starting from the first day of training. It really does pay to be on our team. Compensation and Paid Training When it comes to priorities, we know family tops the list. For the moments that matter the most, you'll be there for them, and we'll be here for you. Family Leave Vacation? Staycation? Heck, let’s take a road trip. On top of paid holidays, chill out with paid time off (PTO) that you can spend any way you want. Paid Time Off Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan. Tuition Assistance Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options. Insurance Options Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events. Discounts You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job. Training & Development When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP). Savings Give back to your community and connect with colleagues through social and team-building events, and annual paid time off for volunteer efforts of your choice. Community & Team Events
Benefits of working as a Call Center Sales Inbound Manager in Guadalajara Jalisco:
● Learning opportunities
● Advancement opportunities
● Attractive package
