Catalog Sales and Support Management

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Catalog Sales and Support Management

Apply locations Tlaquepaque, Jalisco, Mexico time type Full time posted on Posted Today job requisition id 3129816 Catalog Sales and Support Management

Description -

Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a project leader providing direction to team activities and facilitating information validation and decision-making process. Exercises independent judgment within generally defined policies and practices to identify and select a solution. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues.

Responsibilities:

• Manages the operational business relationship of mid-size to large domestic accounts; serves on the account team.

• Conducts and reviews highly complex operational analysis.

• Acts as a point of escalation and collaborates with other functions to drive resolution of operational issues of medium to high complexity, in support of the customer/partner requirements.

• Represents the customer/partner needs and provides business requirements to moderate to high complexity projects.

• Prepares and runs operational performance reviews with the customer/partner and Supports improvement plans.

• Consults and advises on operational matters of medium complexity to internal clients at peer levels and above.

• Proactively communicates operational process changes to customers/partners and internal clients; supports the implementation phase.

• Act as sales enabler solving complex situations.

Education and Experience Required:

• First-level university degree or equivalent experience; may have advanced university degree.

• Typically 6 years of related experience, preferably in sales operations, supply chain, customer service, procurement, or financial management.

• Typically more than 2 years of experience supporting large accounts.

Knowledge and Skills:

• Excellent communication skills (e.g. written, verbal, presentation); mastery in English and local language as well as other languages as required.

• Developing consulting, negotiation, and influence skills.

• Solid understanding of core HP businesses and the revenue cycle.

• Superior research and analytical skills.

• Good knowledge of Microsoft Office tools, particularly Excel, Word, and PowerPoint.

• Demonstrated project management skills such as planning, execution, and implementation.

• Proven ability to collaborate and network with other groups and functions to reach business objectives, in support of the customer/partner requirements.

• Proven ability to establish and maintain good relationships with external customers/partners on a peer level and one level above

• Basic financial and business acumen.

• Ability to identify and implement customer-specific process improvements.

Job -

Sales Operations

Schedule -

Full time

Shift -

First Shift (Mexico)

Travel -

Relocation -

EEO Tagline - 

HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.

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