Catering Sales Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An urban oasis in the heart of the city. Set around a verdant inner courtyard, our hacienda-style Hotel puts the hectic urban hustle of Mexico’s vibrant capital city seemingly on pause, but only for as long as you’d like. Step outside our doors, and you’ll find yourself on the grand boulevard of Paseo de la Reforma, just a short stroll away from Bosque de Chapultepec and the trendy neighbourhoods of Condesa and Polanco. Want to know what makes Mexico City tick? Join us at Fifty Mils, one of the 50 Best Bars of the world, and taste the cocktails that are captivating Mexico City.

FOUR SEASONS HOTEL MEXICO CITY

We are seeking individuals who are warm, hospitable and start with the heart. The company's guiding principle is the Golden Rule – do unto others, as you would have them do unto you. Candidates will have an opportunity to be a part of a cohesive and dynamic team with opportunities to build a successful career. We empower our employees to be themselves and become masters of their craft. At Four Seasons, we ensure that your employee experience is just as rewarding as our guest experience. 

Summary:  

Secure and service ‘Event Sales’ Business from the Corporate Market, through active and effective promotion, solicitation and prospecting, while maintaining Four Seasons Standards and maximizing revenue/profit potential.

Professional qualifications:    

⦁    Excellent reading, writing, and oral proficiency in Spanish & English languages⦁    Strong selling and interpersonal skills⦁    High level of creativity⦁    High level of attention to detail⦁    Ability to handle multiple tasks and make decisions in a fast paced client driven environment⦁    Ability to work long and irregular hours, weekends and evenings

Systems:    

⦁    Proficient in Golden Sales & Catering, Word, Excel, Opera and ability to use Outlook e-mail and the InternetEducation:     College Education preferredExperience:   3-5 years previous Catering Sales experience

Essential Functions Key Activities:
⦁    Actively solicit new business and respond to inquiries with the intention of confirming profitable catering business and achieving Quarterly Sales Goals. Maintain an active trace/follow-up system on all inquiries and personal sales calls.⦁    Conduct property tours and entertain planners of meetings for corporate and social events.⦁    Plan and/or attend and/or participate in meetings with hotel staff and clients, including but not exclusive to: Morning Operations Briefing, Morning Event Sales Briefing, Resume Meeting, Banquet Event Order Meeting, Sales Meeting, Menu Tastings, and Planning Visits.⦁    Coordinate the sales efforts between sales department and event sales to ensure proper utilization of function space to yield maximum revenues.

⦁  Finalize the requirements of confirmed bookings while maximizing revenue potential through up selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event. Ensure accuracy of Banquet Checks and provide bill review on completion of program or event. Prepare a monthly booking report.⦁    Keep Director of Catering promptly and fully informed of all problems or unusual matter so prompt corrective action can be taken where appropriate.⦁    Supervise the execution of banquet events. Review all function space with banquet manager and when required head house attendant. Ensure satisfaction of client at the outset of all events.⦁    Respond to the crisis management plan to any resort emergency or safety situation.⦁    Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee.

Non-Essential Functions Key Activities:
⦁    Assist Conference Services Department as required, particularly during large group movements. ⦁    Mentor and develop Administrative staff for future career growth⦁    Assist with all guest inquiries within the Sales/Event Sales/Group Services Department, including assistance with high telephone volume and walk-in site inspections.⦁    Perform other tasks or projects as assigned by hotel management.⦁    Provide input in the marketing plan and budget.⦁    Be fully versed in the facilities and capabilities of the resorts competitive set.⦁    Maintain a visible presence in the community through involvement with Industry associations.⦁    Assist in developing and executing projects for assigned market areas to increase catering activity, volume and profit.