Dirección Change Management Coordinator
This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.
Job Description:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
HPE is the global edge-to-cloud platform-as-a-service company that helps organizations accelerate outcomes by unlocking value from all data, everywhere Built on decades of reimagining the future and innovating to advance the way people live and work, HPE Global IT delivers unique, open and intelligent technology solutions, with a consistent experience across all clouds and edges, to help customers develop new business models, engage in new ways, and increase operational performance."
How you will make your mark…
• Maintaining a business critical Change Management Process that ensures high availability and superior performance in a 7x24 global delivery model.
• Assessing technical risk relating to adds / moves / changes submitted via Change Managing and working with technical leads to submit timely mitigation and remediation plans that serves to mitigate or remediate risk.
• Ensuring Change Management documentation stored in ServiceNow, process and procedures for correctness and timeliness are adhered.
• Lead the Global IT Change Advisory Board when needed, which is tasked to perform cross functional reviews and identify risk areas pertaining to Change Management scope.
• Leading Change Management calls as needed.
• Contributing to and maintaining system standards pertaining to Change Management.
• Ensuring that Configuration Management Database (CMDB) is always up to date based on the adds / moves / changes approved through the Change Management process.
About you:
• Bachelor's degree in Information Technology or related field, or an equivalent combination of experience, education, and training.
• Around 7+ years of overall IT experience.
• Experience with Service Now Change Management, knowledge Management and Configuration Management
• A self-starter with the ability to deal with a fast paced environment and ambiguity.
• Understanding and experience working with and leading Change Advisory Boards.
• Strong understanding of technical troubleshooting methodology.
• A strong understanding of the role of Change Management in a global IT organization.
• Ability to facilitate problem solving among administrative groups with varying needs and priorities, and to communicate well with administrative users, technical staff, and senior management.
• Excellent oral, written, and interpersonal communication and presentation skills across organizational boundaries.
• Strong customer service skills.
• Familiar with SOX audits and documentation
• Strong experience with business IT applications (e.g. supply chain, customer relationship mgmt, HR, finance) . Experience in scripting andor programming language.
• Experience with implementation, problem analysis and solutioning of infrastructure and business application environments. Foundational knowledge and experience with Information Technology Infrastructure Library (ITIL) reference model.
• Exhibits a high level of initiative and integrity. Possess creative ability, consulting skills, leadership qualities, credibility and self confidence. Demonstrated ability to work with geographically dispersed teams. Ability to translate business needs into technical requirements and solutions.
#mexico
Join us and make your mark!
We offer:
• A competitive salary and extensive social benefits
• Diverse and dynamic work environment
• Work-life balance and support for career development
• An amazing life inside the element! Want to know more about it?
Then let’s stay connected!
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HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.
Job:
Information Technology
Job Level:
Specialist
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories
