Client Implementation Officer

If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We welcome candidates to apply in Mexico City for this role

We are currently seeking an experienced professional to join our team in the role of Client Implementation Officer

Role Purpose 

Principal Accountabilities

This role is responsible for turning won opportunities from Sales, Relationship Managers and Client Services into realized revenue. The Client Implementation and Integration Officer is a key player in implementation services, solutions, and products for our clients. Is the responsible for managing and driving the successful implementation of client projects, maximizing client satisfaction and will ensure Client Implementation & Integration processes are efficient and effective on an ongoing basis by providing best in class customer service and implementation project management procedures that will allow timely completion of projects.

This position manages the end-to-end customer implementation function for Global Payments Solutions (GPS), ensuring resources, policies, procedures and work tools are in place to support the function while delivering an excellent customer experience.

• Excellent problem-solving and analytical skills
• Excellent interpersonal skills and communication skills - Ability to interact and build relationships with internal and external stakeholders
•  Excellent time management, planning and organization skills – Ability to manage and meet deadlines.
• Strong customer orientations, work with relevant key stakeholders to ensure a positive client experience including excellent service and implementation
• Ability to manage multiple clients
• Quick Learner and knowledge transferor
• Ability to understand and interpret numeric data
• Ability to build rapport with and relate to a wider range of people
• Ability to write business letters, E-mails and reports
• Good interpersonal skill and teamwork spirit
• Ability to maintain focus while working with voluminous data.

Knowledge & Experience

• Bilingual - Strong English language skills (written and spoken)
• PC skills – Word, Excel & Access - Basic computer knowledge
• Work experience – required:
• Experience in Client Implementation
• Process/Project Management skills
• Knowledge of various Banking/Financial Products and a good understanding on financial regulatory requirements.