DirecciónProduction Support Engineer/Change Management
Rank: Supervising Associate
EY is a global leader in assurance, tax, transaction and advisory services. Technology is at the heart of what we do and deliver at EY. Technology solutions are integrated in the client services we deliver and are key to our innovation as an organization.
Fueled by strategic investment in technology and innovation, Client Technology seeks to drive growth opportunities and solve complex business problems for our clients through building a robust platform for business and powerful product engine that are vital to innovation at scale. As part of Client Technology, you’ll work with technologists and business experts, blending EY’s deep industry knowledge and innovative ideas with our platforms, capabilities, and technical expertise. As a catalyst for change and growth, you’ll be at the forefront of integrating emerging technologies from AI to Data Analytics into every corner of what we do at EY. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact.
The opportunity
The selected candidate will:
Be responsible for supporting the development and deployment of IT solutions from lower environments through production.
The role requires organization skills, knowledge of infrastructure, and solution delivery.
An understanding of project management and implementation related stages, i.e. initiate, plan, execute, monitor and control and close software deployments.
Under guidance by manager, have experience managing production deployments including issue, risk, resource, communication, and stakeholder management.
Proficiency in related processes such as build management, implementation planning, deployment readiness, and production support is also required.
The role calls for stakeholder relationship management skills to manage project support and deployment teams to successfully deliver technical solutions to customers.
As a Supervising Associate for Change/Release Management, he/she will be responsible for:
- Experience of assisting with IT deployments including tracking deployment schedules, issues, risks, and impediments.
- Successfully working in a Dev Ops environment including working with production level 4 support resources, command centers for deployments, and software builds.
- Understanding of project management methodology, tools and templates (includes planning, schedule development, scope management and budget)
Work with Product owners and IT stakeholders to prioritize releases and production support
Your key responsibilities
- Manage and conduct multiple deployments simultaneously.
- Adhere and provide feedback to release plans and deployment schedules.
- Host Assurance wide Change Board and other standing meetings
- Track infrastructure delivery and dependencies to deployment.
- Plan for and manage change including change boards and approval processes.
- Communicate deployment issues, delays, and mitigation plans.
- Close the deployment event and hold retrospectives to improve future processes and deployments.
- Interface and communicate with project team, management and stakeholders.
- Perform Deployment toll gate reviews and readiness reviews with all aspects of IT organization and business sponsors.
- Work in teams consisting of cross- functional, global groups.
- Work in incident teams and responses to production outages.
- Work with external contractors and suppliers where required.
- Work within defined build, deployment, and support governance processes.
- Ensure that all deployments meet the requirements prescribed by IT Services through the effective implementation or use of approved processes, methodologies and deliverables.
- Availability for incident escalations and key project delivery task outside of US office hours.
Skills and attributes for success
- Comprehensive understanding of technology including networks, storage systems, servers, operating systems, applications, database and web platforms
- Comprehensive programming knowledge and experience
- Has some knowledge of business processes, products and services, within agreed areas of expertise and is able to provide input and advice to key stakeholders, such as Product Owners, business sponsors and Service Delivery Managers
To qualify for the role, you must have
- A background in IT infrastructure, production support, release management, and IT builds.
- A degree in Computer Science and/or a business-related degree; or equivalent work experience.
- 5 to 7 years in a corporate IT environment.
- Fluent English speaker
- Understands the use of IT methodologies, processes and standards for release (deployment) management.
- An understanding of the systems development life cycle - plan, initiate, elaborate, design, build, test, implement.
- Knowledge and use of industry-standard project methods, tools and techniques e.g. RAIDS, budget, communication.
- Excellent communication skills (verbal and written).
- Analytical skills and problem-solving skills needed to manage multiple factors on a deployment simultaneously.
- Strong team working skills across client, supplier and geographically dispersed virtual teams.
- Demonstrated experience working for large organizations on complex projects.
- Demonstrated ability to build strong working relationships.
- Ability to facilitate change management with teams.
- Extensive experience of delivery that includes the use of supplier and offshore resources.
- Experienced in managing to contract; ensuring clients and suppliers alike perform in accordance with original agreement.
- Other relevant experience in a related technical field (application development, deployment/implementation and infrastructure) is desired.
Ideally, you’ll also have
- Experience working with ServiceNow or similar tool.
- Experience working Agile/Scrum environment preferred.
- Experience working in Dev Ops organizations preferred.
- Experience in a professional services industry preferred.
- Experience working in TFS and TFS Release Management is preferred.
- Project management certification is preferred (PMI/CAPM or PMP, PRINCE2).
- Familiarity with ITIL v2 or 3 would be advantageous
What we look for
- A self-starter, independent-thinker, curious and creative person with ambition and passion
- The Supervising Associate for Release Management is expected to work independently with the ability to ask questions when needed.
- He/she will have regular interaction with his/her supervisor in order to keep the supervisor updated on work performed and identify any roadblocks to the completion of work.
What working at EY offers
We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:
Support, coaching and feedback from some of the most engaging colleagues around- Opportunities to develop new skills and progress your career
- The freedom and flexibility to handle your role in a way that’s right for you
EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.
About EY
As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.
If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.
Make your mark.
Apply now.
