Commercial Tools Specialist (m/f)

As a member of the Commercial Tools team, you will be an active contributor to define and design process and tools enhancements in Salesforce.com CRM to improve the productivity and efficiency of the sales team. This role will require you to gather business requirements from various stakeholders, ensure the needs have appropriate justifications for budget spend, design a solution, work with IT to develop, test, and implement, and provide user training. The individual should have a strong skillset of understanding business processes and converting them into requirements which the IT team can comprehend.
This role is available remotely within the continental U.S.A. and Mexico

Your Role

• Collaborate with various business stakeholders to determine Saleforce.com/NEX needs to align with business processes and build a pipeline to drive further enhancements of the current platform and its features.
• Develop Lean solutions that meet the business requirements which can be functionally explained to SFDC IT development team.
• Manage multiple projects within defined release timelines including developing clear problem statements, aligning conflicting opinions, creating mock-up designs, user acceptance testing, and final sign off approvals.
• Develop training materials and conduct global training on new functionality and regular refresher trainings on existing features.
• Participate in various Steering Committees and Lean Events as needed.
• Work in close relationship with IT teams to understand what system improvements are available which would be beneficial to the users.
• Ability to analyze system data and support TTI / KPI needs
• Support the Sales and Commercial Operations teams to fix any unexpected technical issues quickly and efficiently in any of the systems supported with the assistance of IT.

Basic Qualifications

• Bachelor's Degree in Computer Engineering, Computer Science, Information Systems, Information Technology, or STEM” Majors (Science, Technology, Engineering, Math), or similar with a minimum of 3+ years of relevant professional experience.
• Speak and write fluently in English

Desired Qualifications

• 3+ Years of experience with Sales Operations, Sales, Commercial Operations, Business Operations, or related field or function.
• 2+ years of experience with Salesforce.com CRM.
• Experience with Tableau, ERP, C360, DIB, IBAT applications.

Please Note: If being hired to United States location- GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen

#LI-Remote - This is a remote position