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Summary & Role Information:
As part of RISE with SAP, several strategic and very large customers start their transformation journey towards Cloud along with SAP ECS using an enhanced delivery model. The ECS MEE Large Customer Operations Organization (LCO) has been setup to provide the right level of service with a dedicated team within SAP Enterprise Cloud Services for these large strategic customers.While acting in LCO as Subject Matter Expert (SME), you will focus in your area of expertise to optimize all related activities, from planning to execution, implementation and operational support and have the team trained to scale. Beside we will need your expertise during execution and in supporting the resolution of major incidents.
We’re looking for an enthusiastic and action-oriented colleague who is willing to take ownership and accountability to help our team to reach the next level for excellent service delivery.
KEY RESPONSIBILITIES AND TASKS
• Analyze current landscape setups, goals and challenges in order to suggest continuous improvement and innovation
• Execute proactive periodic support and maintenance activities
• Design software lifecycle procedures in strong collaboration with ECS cloud operations and support service delivery in all lifecycle phases
• Deep dive on issues, supporting delivery teams to perform and drive root cause analysis to completion
• Define roadmap for innovation adoption together with subject matter experts and collaborate with different teams to ensure excellent customer satisfaction
• Based on project demand work might include weekends or public holidays
• Mentor and Guide junior members of the team
Experience (Role Requirements):
• Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Management, Mathematics or comparable.
• Understanding of ECS operations infrastructure, processes and automation tools like SPC, TIC etc. is beneficial. Good understanding of IT operations is required.
• Good know-how on SAP Technologies, Products and cross dependencies like integration and communication.
• Excellent written, verbal communication and presentation skills to effectively communicate and escalate Issues.
• Ability to work effectively in international and virtual teams and get work done smoothly from multiple teams in ECS
• 8+ years of Technical Operations in ABA P/JAVA/HANA/DB2/Performance analysis role
We build breakthroughs together
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy . Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 373770 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.#SAPECSCareers #SAPCloudReq
