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Controls Engineer Technical Support
Apply locations Guadalupe, Mexico Mexico City, Mexico posted on Posted 2 Days Ago job requisition id JR-0061345 Dematic has a need for a Controls Engineer in Dematic's Technical Support group, Customer Service. The successful candidates will have experience working in the material handling industry and directly working with customers remotely using schematics and PLC logic to find and isolate the issue.What we offer:
This is What You Will do in This Role:
• Participates in the support of Complex systems that integrate hardware and software.
• Provides support in Complex material specification, schematic troubleshooting and appropriate follow-up.
• Participates in recommending ideas related to productivity improvement, cost reduction and improvement in customer
satisfaction.
• Provide troubleshooting expertise to Dematic's customers.
• Travel between 10-20% to different customer locations which may include weekends and overtime.
Tasks and Qualifications:
What We are Looking For:
• Bachelor's Degree
• 3 to 5 years of experience in a related field providing Customer Service Support.
• Experience with Allen Bradley Logix PLC controls platforms.
• Experience with controls hardware troubleshooting.
• Siemens and Modicon PLC experience a plus.
• Electrical troubleshooting experience.
• Strong Customer Service mentality.
• Strong verbal communication skills over the phone.
• Ability to work independently.
• Ability to in shifts.
About Us
KION Supply Chain Solutions (KION SCS) is an operating unit of the KION Group, consisting of the two strong and successful brands Dematic and DAI. Dematic is an intralogistics innovator that designs, builds and supports intelligent, automated solutions for manufacturing, warehouse and distribution environments for customers that are powering the future of commerce. The company is headquartered in Atlanta with engineering centers, manufacturing facilities and service centers located in more than 25 countries, and also owns the software company, Digital Applications International Limited (DAI).
DAI, acquired by Dematic in 2020, specializes in logistics automation solutions with offices in the US, UK and Switzerland.
The KION Group is among the world’s leading suppliers of industrial trucks and supply chain solutions and has a global network of more than 42,000 employees. Its portfolio encompasses forklift trucks and warehouse trucks, as well as integrated automation technology and software solutions for the optimization of supply chains. Across more than 100 countries worldwide, the KION Group’s solutions improve the flow of material and information within factories, warehouses, and distribution centers.
Our Linde and STILL forklift brands serve the premium industrial truck segment. Dematic is a global leader in automated material handling. Together, we are shaping the future and are among the best in our industry.
Our culture is driven by our shared KION Group values – integrity, collaboration, courage and excellence.
