DirecciónAt Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant!
We have an exciting opportunity for an exceptional individual to work supporting one of our clients as an Customer & Partner Engagement Specialist
As part of the Cloud Security Community team, you'll be working closely with the Community Lead to support aspects of our newly established Community. The scope
of responsibilities include providing Forum moderator support, reviewing Forum SLAs, posting of existing content in the form of blogs, and assisting with logistics for
Community events. Furthermore, as an advocate for the community, you'll monitor trends and feedback to develop recommendations for how we can best engage with and motivate users to contribute to the Community, including providing support and engagement services to our Champion Innovators, our most active community contributors. The ideal candidate will have a passion for cybersecurity, online user engagement, community and copywriting experience.
Key Responsibilities
? Represent our client in the community forum discussions, actively and regularly engage with top contributors in a timely fashion.? Oversee aspects of the community forum, including monitoring the forum for SLA breaches, and triaging unanswered questions? Monitor and republish in the Community content/updates from cross-functional teams including the various Security blogs, events, and updates? Manage orchestration of online and in person events from creating event reg page, organizing prep calls, driving registrations, executing day-of, andmanaging pre-submitted/live questions.? Partner with cross-functional teams to promote events and drive registrations.
? Create invite templates, share on social media, internal/external newsletters.
Qualifications
Minimum Requirements:
? BA/BS degree or equivalent practical experience.? Able to read, write and speak English fluently and idiomatically? Proven communicator with excellent written and verbal communications skills.? 3 years of experience managing a online community, forums, on a professional or personal basis.? Effective team player who can lead efforts across disciplines, manage multiple responsibilities and projects simultaneously.
Preferred Qualifications:? Passion for cybersecurity,? Online user engagement, community and copywriting experience.
Tools and Access:? Gmail? GEMS? Guts? Buganizer? Google-issued laptop
Success Criteria? Successful onboarding of at least 20 Champions within the 2024 calendar year.? Timely response to all Champion escalations, aiming for a 48-hour turnaround time.? Effective management of bootcamp logistics, resulting in positive partner feedback and smooth event execution.? Demonstrated ability to collaborate effectively with stakeholders and manage projects independently.
Why Cognizant?
Improve your career in one of the largest and fastest growing IT services providers worldwide.
Receive ongoing support and funding with training and development plans.
Have a highly competitive benefits and salary package.
Get the opportunity to work for leading global companies.
We are committed to respecting human rights and build a better future by helping your minds and the environment.
We invest in people and their wellbeing.
We create conditions for everyone to thrive.
We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.
At Cognizant we believe than our culture make us stronger!
Join us now!#BeCognizant #IntuitionEngineered
Job Location : Mexico City, CDMX, Mexico || Aguascalientes, Aguascalientes, Mexico
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Mar 12 2024
About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.
