DirecciónPosition Title:Customer Service Coordinator
Location: Remote (EST Timezone)
Work Schedule: Monday - Friday, 8 AM to 5 PM EST
Job Description:
We are seeking a dedicated Customer Service Coordinator to join our team. This role is essential to our company's operations, acting as a liaison between clients and our field team to ensure seamless service delivery. While the title suggests Customer Support, this position is more akin to a Junior Operations Manager, responsible for coordinating client requests and scheduling field team visits.
Key Responsibilities:
- Handle incoming phone calls from clients and vendors in a professional manner.
- Manage text communications with internal team members and customers.
- Schedule visits for the field team to perform work at client properties.
- Assign internal team members to specific tasks at client sites.
- Input receipts to accurately track material job costing.
- Create estimates in our CRM system.
- Communicate with internal team members throughout the day to update schedules.
- Track accounts receivable and contact customers for payment.
- Place material orders with vendors as needed.
- Report directly to the owner and undergo training on relevant procedures.
- Maintain a proactive approach to managing daily requests in a dynamic environment.
Qualifications:
- Previous experience in operations management or a similar role is highly desirable.
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- Excellent communication skills, both written and verbal.
- Proficiency in general software applications; training will be provided on company-specific tools.
- Ability to adapt to changing priorities and maintain flexibility in a fast-paced environment.
- Bilingual English-Spanish language skills preferred.
Nice-to-Haves:
- Proactive nature and ability to take initiative in problem-solving.
- This is a remote position; however, candidates located in or near Matthews, NC, are preferred.
Join our team and play a crucial role in delivering exceptional service to our clients. Apply now and become a vital part of our growing company!
