Customer Service Front Office Agent

At Henkel, you can be a game changer and craft your career. Unleash your entrepreneurial spirit by bringing your ideas to life within a global team. Our leading brands and technologies, along with our high-performing businesses will provide you with countless opportunities to develop your skills and explore new paths. Your career at Henkel will contribute to a more sustainable future, while you grow within our vibrant, diverse culture of trust and belonging. If you're up for challenging the status quo, join our team of pioneers and make your mark on the future with us.

Do you dare to make an impact?

YOUR ROLE

• Accountable for customer facing activities / customer experience and order to delivery follow up, acting as a single point of contact for customers, adopting customer centricity mindset within day-to-day interactions.
• Run Order-to-Cash (OTC) & Customer-Service-Mgt (CSM), focusing mainly on customer interaction related activities (in/outbound).
• Build customer’s trust & relationship by supporting in supply, commercial & application enquiries, collecting feedback and identifying opportunities to drive customer satisfaction, including regular visits/calls.
• Attend and resolve customers complaints, returns or rejections.
• Support the implementation of differentiating customer experience initiatives, tools and processes, including customer experience testing.
• Prioritize own workflow and ensure work is completed to the required standards of productivity, quality and timeliness.
• Utilize Customer Service supporting systems and tools (SAP & Service Cloud), driving efficiencies and providing feedback to contribute to systems improvement (internal & external use).

YOUR SKILLS

• Customer facing operations (i.e. Customer Service, Sales)
• Order to cash process knowledge
• Cloud based solutions (i.e. Service Cloud) / ERP systems (i.e. SAP) / IT applications
• Supply Chain understanding
• Excel Advanced
• English Intermediate
• Bachelor's Degree

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to gender, origin, culture, mindset, generation, disability, religion and sexual orientation.