DirecciónWe are on the lookout for an organized Customer Service Rep. to join our dynamic team at INDUSTRIA MAQUILADORA in Juárez, Juárez, Chih..
Growing your career as a Full Time Customer Service Rep. is an awesome opportunity to develop competitive skills.
If you are strong in adaptability, persuasion and have the right experience for the job, then apply for the position of Customer Service Rep. at INDUSTRIA MAQUILADORA today!
- Ability to cross train and provide back-up assistance to all CSR accounts.
- Process customers’ orders that get submitted thru our communication channels.
- Effectively communicate with Customers, distributors, and operations for all inquiries via telephone, computer, or fax. Must receive and process the details of Customer orders.
- Provide pricing and delivery information upon request.
- Expedite product shipments with distributors, sales representatives, and other functions of the company.
- Address and resolve internal/external Customer questions and problems ensuring the highest level of Customer satisfaction via phone & email.
- Assist leader in maintaining the integrity of Customer files.
- Remain current in company products, promotions, and pricing. Provide product information upon request.
- Track and report result to other departments and external Customers. Perform all other responsibilities as may be assigned by management.
- Maintain customer metrics and portals as directed and up to date.
- Answer incoming calls from our Customer Service line.
- Analyze, audit and upload customers forecast into our ERP.
COMPETENCES AND SKILLS:
- Demonstrated success working in a fast-paced, dynamic work environment.
- Demonstrated passion for Customer Service and desire to help others required.
- Excellent time management, organization, and follow up skills required.
- Demonstrated ability to manage multiple competing priorities including inbound phone calls and emails, while maintaining a positive, courteous, and professional attitude.
- Demonstrated ability to apply effective intermediate computer skills, including Microsoft Office applications: Word, Excel & Outlook.
- Customer Service or Inside Sales experience preferred.
- Ability to form and strengthen relationships with assigned customer accounts and external sales reps.
- Knowledge of or exposure to Oracle is preferred.
- Knowledge of industrial products is preferred.
- Strong oral and written communication skills required, especially as they pertain to communicating with Customers, sales representatives, operations, marketing, and cross -functional teams.
- Pleasant phone skills and service-minded attitude required.
- Demonstrated ability to engage in results orientated activity.
- Must be self-motivated, have good analytical skills, work well individually and as a team member.
- Associate’s degree (A.A.) or equivalent from two-year College or technical school; or equivalent combination of education and experience.
- 3-5 years of experience in the position, maquiladora industry environment
- Fully bilingual English-Spanish.
Benefits of working as a Customer Service Rep. in Juárez, Juárez, Chih.:
● Learning opportunities
● Company offers career progression opportunities
● Attractive package
