Customer Service Representative

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Customer Service Representative

Apply locations Mexico, Juarez time type Full time posted on Posted 20 Days Ago job requisition id WD179001

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. 

We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people's lives. 

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

Job Summary

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Customer Service Representative located in Juarez North, Mexico .

Reporting to the Sr. Business Unit Director, the Customer Service Representative role involves… Responsible for communicating with customers and dealing with customers’ inquiries.

What a typical day looks like:

• Appropriately utilize system applications and resources to accurately and effectively in providing comprehensive and high-quality services to all customer’s needs 
• Handle inquiries and resolve customer problems and complaints with care and efficiency and ensure the one-call solution. 
• Maintain Customer Service standards during high-pressure situations such as increased call volume, fewer resources, or challenging customers. 
• Interpret customer needs, and organize symptoms, causes, and solutions. 
• Identify situations in which the customer requires further explanation or training and effectively provide a solution for the customer as needed.

The experience we’re looking to add to our team:

• BA/BS or equivalent work experience.
• Experience in a similar position.
• Internal and external Customer Service attitude.
• Fluent in English.
• Experience with Shipping Coordination and administration of purchase orders.
• Microsoft Office management.

What you’ll receive for the great work you provide:

• Competitive Salary
• Life & Medical insurance
• Christmas Bonus
• Food Coupons
• Saving Fund.
• Life Insurance

CP68

Job Category

Operations

Required Skills:

Optional Skills:

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).

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