Customer Service Supervisor

Coordinate a team of Customer Service representatives to ensure all customer needs and expectations are met. You will oversee the response to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc. , to resolve customer issues. You will process orders including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. You will act as a change agent and look for ways to improve Customer Care processes. Help Resideo be the customer's top choice by supervising an effective Customer Service Organization. Build up your business acumen while learning to address customer needs. Drive efforts to solve complex problems for the customer. 

JOB DUTIES:
 

• Manage Returns
• Customer Billing Coordination
• Review Forecast Reports
• Order Processing
• Team Management

YOU MUST HAVE:
 

• Bachelor's degree, or equivalent.
• +3 Years experience in the field.
• Prior experience with advanced usage of the English language inclusive of written and verbal communication. 
• Experience supervising staff or related experience in the Customer Service area.
• Advanced ability to manipulate and update Microsoft Excel documents.
• Strong comprehension, team training expertise utilizing various methods
• Experience with SAP, Customer Portals, Oracle, Excel, integrated reporting systems

WE VALUE:
 

• Significant experience applying best practices in Customer & Product Support
• Excellent organization skills
• An ability to train others
• An ability to direct and motivate a team

WHAT'S IN FOR YOU:

• Great work environment and exceptional Resideo benefits 
• Ability to grow into different areas of the organization based on expertise and interest.

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