Customer Solutions Representative

Descripción del trabajo

ESSENTIAL DUTIES AND RESPONSIBILITIES

Assist the customer with general inquiries and ordering information; estimated delivery time, invoice requests, pricing, product information, shipping charges, shipping information, special order requests, stock checks, and tracking information within 24 hours.
Efficiently process orders via email, mail, phone, and web/returns
Follow-up on customers’ inquiries when needed, address verification, back orders, missing information, price increases, product substitutions, ship dates, shipping charges, and special-order information/provide quotes.
Interpret, follow, and update customer account notes, routing guides, price guidelines and special-order handling instructions. Follow the established Purchase Order & Shipping Policy and Procedures.
Correct billing errors by initiating credits and debits to the customer’s account. Submit claim forms for lost damaged items.
Work with Quality Control, Procurement, Customer Care, and Sales team members to maintain prominent levels of customer satisfaction.
Demonstrates commitment to quality through customer and distributor interactions.
Assist with back-up in all regions as assigned.
Use Salesforce to work cases, new accounts, contacts, etc., as new inquiries arrive and to prepare quotes as needed.
Maintain monthly Service Level Agreement
· Other duties as assigned by management.

Required Skills and Abilities

3 years of customer service experience.
Able to read, write and communicate in English. Level C1 – C2.
Bachelor’s degree, preferably in a Supply Chain with Transportation or Distribution related focus.
US Travel Visa.

Tipo de puesto: Tiempo completo

Salario: $9,682.56 - $24,133.72 al mes

Horario:

Prestaciones:

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Educación:

Experiencia:

Licencia/Certificación:

Lugar de trabajo: Empleo presencial

Vales de despensa

Refer code: 1057020. Tecma - El día anterior - 2024-03-22 17:27