Customer Success Manager, Amazon Business, Professional Services

DESCRIPTION

Come be a part of a rapidly expanding $35 billion dollar global business. At Amazon Business, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech and retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations re-imagine buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes, unlocking our potential worldwide. Customer Success Managers (CSMs) help organizations transform how they view and manage spend and best utilize Amazon Business (AB) for purchasing needs. CSMs engage with executives, purchasing leadership and finance leadership to include Amazon Business as a key part of purchasing strategies, tools, and processes. CSMs are experts in AB solutions and they structure programs that incorporate AB solutions into existing purchasing processes and/or develop new processes to improve efficiencies and reduce costs. CSMs work closely with customers to guide deployments and successfully adopt our solutions and technology. The ideal candidate will have experience developing relationships across functional areas such as Purchasing, Finance, and IT, project management experience managing complex B2B implementations/integrations, and has a proven track record of meeting and exceeding program goals and revenue targets. Candidates must speak and write Spanish and English fluently and have strong presentation/facilitation skills with diverse audiences. Key job responsibilities
The Customer Success Manager (CSM) is the focal point for multiple, concurrent implementation projects that vary in size and scope. The CSM is accountable for the following aspects of each project:
- Analyze current purchasing processes and evaluate opportunities for Amazon Business solutions to improve end user experiences, reduce costs, and accelerate organization performance
- Drive and accelerate spend adoption through advising customers on best practices for using Amazon Business solutions
- Define requirements and scope program for utilizing AB solutions
- Oversee program execution including personnel assignment, project scheduling, and timely delivery
- Provide timely, clear and concise and complete communications to customer and Amazon Business Leadership
- Assess program risks, anticipate challenges, and provide escalation management when necessary
- Focus on automating service needs for customers and work with Product Management and Technical teams to develop solutions that will increase customer adoption
- Meet or exceed targets for customer and/or feature spend adoption
- Relay market needs and requirements back to internal Amazon teams including Product Management, Technical and Category Management teams
- Demonstrate a high bar for executive presence We are open to hiring candidates to work out of one of the following locations: Mexico City, DIF, MEX

BASIC QUALIFICATIONS

- 5+ years experience in implementation/project management roles for enterprise organizations
- BA/BS Degree or certificate of completion of studies required
- Must speak and write Spanish and English fluently
- Experience providing technology project leadership to Enterprise+ customers
- Understanding of the Procure-to-Pay cycle