DirecciónApplies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment within generally defined policies and practices to identify and select a solution. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues.
As a Dispute Resolution Analyst for North America Direct Customer Operations, you are in charge of working alongside stakeholders (Collections, Customer Ops, Logistics, Customer Master, B2B team, etc) to investigate, and take corrective actions towards invoices that have been disputed by the customer. You are responsible to ensure team workload distribution, represent the team and organization in multiple projects, and are accountable towards team goals and execution. You are responsible for gathering input from other Dispute Resolution analysts to provide key information to stakeholders such as collections and finance.
Responsibilities:
- Manages a broad range of moderately complex supply chain processes, such as inventory analysis and planning, demand management, logistics management, and import/export operations typically with a large or complex global business unit.
- Resolves complex operational issues that may arise from the end-to-end sales process (e.g., order status, dispute payment, invoice upload to customer portals, returns, and deliveries, invoicing, returns, and financial post- sales programs).
- Identifies opportunities for process improvement and develops recommendations.
- Drives open dispute backlog management.
- Coordinates or leads regional and global business unit planning teams to maintain and enhance the current business processes.
- Reviews performance metrics on a regular basis, provides narrative and inputs as requested and identifies opportunities for improvement.
- Contributes to priority projects with complex analyses and assists in developing recommendations.
- Communicates requirements and guidelines to the regional and global business unit planning teams.
- Mentors junior-level staff.
- Coordinates, develops, and manages a Regulatory Trade Compliance program.
Education and Experience Required:
- First level university degree or equivalent experience; may have advanced university degree.
- Typically 4-6 years of experience in a supply chain function.
- Broker's license and/or 4-6 years of experience in a customs/global trade function.
Knowledge and Skills:
- Strong understanding of supply chain processes (plan, source, make deliver).
- Knowledge of S4-SAP, web invoicing, dispute management, collections, Order To Cash processes, is preferred.
- Experience in Accounts Payable or Collections is a plus.
- Knowledge of vendor portals is a plus (Ariba, Coupa, etc)
- Knowledge of financials tied to supply chain operations (invoices, credits, returns)
- Very strong analytical and data modeling skills.
- Very Strong communication and influencing skills; mastery in English and local language.
- Proven relationship management skills.
- Strong knowledge of Microsoft Office skills (Excel, PowerPoint, etc.), statistical analysis, and financial modeling.
- Strong project management skills to lead cross-functional teams; recognized as Subject Matter Expert.
- Strong business acumen and technical knowledge within area of responsibility.
- Strong Understanding of HP's overall supply chain strategy.
- Extensive understanding of Material Requirements Planning (MRP), Available to Promise (ATP) and master scheduling.
- Good understanding of national and international trade requirements to align customs/trade function with business objectives.
Developed leadership skills including team-building and conflict resolution and management.
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