DirecciónThe Product Analyst is an intermediate level position responsible for the development of product plans, strategies and tactics in coordination with the Product Management team.The overall objective of this role is to coordinate the promotion of products to develop new markets, increase share of market and obtain competitive position.
Responsibilities:
- Develop product requirements and conduct market readiness evaluations during testing phases to ensure product quality and performance goals are met
- Participate in cross-functional teams designed to resolve business issues related to technology projects with significant business impact
- Participate in technology projects for small product enhancements and minor customizations
- Document new products and/or changes to existing products, ensure smooth business implementation during launch process, and prioritize and validate potentially dynamic material from multiple sources
- Direct and oversee product life cycle including market demands, technology trends, and competitive field
- Apply knowledge across product marketing and contribute to the development of new techniques and improvement of processes and workflow for the product marketing function
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
- 0-2 years of relevant experience
- Working knowledge of different systems, theories, and practices relevant to a function
- Practical experience of multiple business cycles
- Knowledge of industry and competitor products/services
- Working knowledge of strategic direction of the function within the business as well as a solid conceptual/practical grounding in function and/or area of expertise
- Consistently demonstrates clear and concise written and verbal communication
- Demonstrated project management skills
Education:
- Bachelor’s degree/University degree or equivalent experience
Experiencia y conocimiento laboral
- Conocimientos financieros/económicos enfocados a inversiones.
- Atención/Servicio a Clientes
- Atención telefónica
- Administración y gestión a tramites de clientes
Nivel de estudios:
- Licenciatura Económica / Administrativa
- Certificación AMIB (Figura 3)
- Ingles Básico/Intermedio
Funciones principales:
- Atención telefónica y en oficina a clientes AcciTrade
- Atención a campañas telefónicas
- Administración y gestión de buzones institucionales enfocados a atención al cliente.
- Atención a tramites y solicitudes en los contratos de los clientes AcciTrade
- Actividades administrativas como: elaboración de reportes, métricas, gestión de tramites/instrucciones de clientes, etc.
- Apoyo en el mantenimiento del portal AcciTrade
- Revisión, validación y participación en pruebas de tecnología
Habilidades y Competencias:
- Actitud orientada al cliente
- Voz agradable
- Capacidad para Resolver problemas
- Proactividad
- Responsabilidad
- Honestidad
- Iniciativa
- Trabajo bajo presión
- Facilidad Matemática
- Capacidad de Aprendizaje
- Actitud positiva
- Trabajo en equipo
- Flexibilidad de horario.
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Job Family Group:
Product Management and Development------------------------------------------------------
Job Family:
Product Management------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
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