DirecciónThe Sales Support Analyst is an entry level position responsible for participating in a range of sales support activities including analysis of sales outcomes, opportunities and the creation of proposals in coordination with the Consumer Sales team. The overall objective of this role is to assist in providing a full range of support services to sales people and client segments.
Responsibilities:
- Provide sales and service assistance to Relationship Managers in serving consolidated banking customers
- Enure that all service queries are resolved timely
- Resolve sales problems by identifying and selecting solutions from acquired technical experience and precedent
- Deliver quality service to customers and refer potential customers to Relationship Managers
- Assist in meeting overall branch sales and service goals
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
- Relevant experience preferred
- Customer service experience preferred
- Working knowledge of related industry practices and standards
- Consistently demonstrates clear and concise written and verbal communication
Education:
- Bachelor’s degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Requerimientos mínimos:
- Carrera Terminada / Titulado preferentemente (Actuario, Informática, Computación, Finanzas, Economía, Administración)
- Por lo menos un año de experiencia
- Dominio Excel a nivel Intermedio ó Avanzado
- Uso de Tablas Dinámicas
- Manejo de Funciones básicas (Buscar(v,h,x), Contar, Sumar, Promedio, .si.conjunto)
- Funciones lógicas, Matemáticas y de Texto
- Creación de Gráficos y gráficos dinámicos
- *Macros
- *Manejo de Power Point Intermedio ó Avanzado
- *Lenguaje Sql
- Nivel medio, para interpretación y generación de consultas (Parámetros y Agrupaciones)
- Conocimientos en Programación y preferentemente Visual Basic for Applications.
- Microsoft *Access
- Creación y modificación de consultas
- Creación y administración de Tablas
- Interpretación en ambiente Sql para Access
Resumen de Actividades:
- Esta posición se dedica principalmente al procesamiento de información y reportes comerciales
- Análisis de datos e información
- Programación Visual Basic for Applications
- Obtiene Insumos de fuentes diversas (.xlsx, .csv, .txt, etc)
- Importa insumos a Bases de datos de Access (Procesos semiautomáticos)
- Genera reportes con la información importada a bases de datos (Procesos Automáticos y Reportes Manuales)
- Con la mismas bases de datos, genera Slides en presentaciones de PowerPoint con Tablas y gráficos para la Dirección Comercial
- A petición de su Manager Directo o superior, deberá generar Reportes, Resumen o PPT Ad Hoc para lo cual requiere de habilidades Intermedias de Excel
Opcionales
Conocimientos en:
- Teradata
- Tableau
- SAS (Statistical Analysis System)
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Job Family Group:
Consumer Sales------------------------------------------------------
Job Family:
Consumer Sales Support------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
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