DirecciónIntroduction
Hey there! At Prometeo Talent, our goal is to connect exceptional talents like you with innovative leaders in the industry. We are delighted to introduce our client, a company that provides appropriate solutions to scale, optimize and transform their commercial operations with personalized participation models to medium-sized companies.. We invite you to read this position's details and then apply
Position Overview
The Implementation Specialist coordinates successful Diligent customer onboarding and training, and partners closely with the CSM client owner to help support long-term customer satisfaction, retention, expansion, and referral sales.
Key Responsibilities
- Work closely with the Services, Training, and Support team to deliver a seamless onboarding experience for Diligent customers.
- Ensure client sites are configured to contract specifications and clients can confidently utilize products.
- Remain in constant contact with the customer throughout the onboarding phase, ensuring adoption and satisfaction with the product. You will own the client relationship for the first 30-90 days, or until onboarding is completed.
- Manage day to day administrative client requests as required such as adding and removing users and site setting changes.
Required Experience/Skills:
- Strong technical and account management experience, with a proven track record in SaaS/software implementation management, or software/SaaS customer success/support.
- Excellent Project Management experience.
- Strong presentation skills and experience working with C-Level Executives and Directors.
- Experience with corporate governance, corporate legal teams, or entity management a plus.
Enjoy great benefits
- Competitive salary
- Health insurance
- Days of paid vacation per year
- Hybrid work ✨
- Mexico holidays
- Christmas bonus
