Export Customer Service Specialist

We have a vision larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers’ supply chain. We count on our people to make it happen.

We Offer:

We offer you exciting career opportunities with an international reach to further expand your experience through our diversity-focused and award-winning talent development initiatives.

Energizing and pioneering, this is also an environment that keeps you motivated. You’ll be joining a values-led, genuinely diverse, and talented team that is passionate about being there for employees, and for each other. We strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers.

We have a competitive compensation and benefits package for full-time employees. Our talent policies are recognized world-wide as one of the best in the industry and we continue to look for new ways to invest in our people through ongoing personal and professional development initiatives.

We value the diversity of our talent and will always strive to recruit the best person for the job. We’re proud of that and we see it as a genuine source of strength for building high performing teams.

The opportunity:

As an Export Customer Service Specialist you’ll play a vital part in our success. You’ll proactively identify issues, mitigating them and achieve best-in-class Customer Service.

Owns and manages the customer experience. Our Customer Service team has responsibility for end-to- end customer experience, in compliance with relevant company procedures and agreements with customer. Owns all customer issues and facilitates their timely and effective resolution.

Requirement :

• +3 years of experience in similar positions having served customers in a Logistics/Transport company.
• BA in International Trade, Logistics, Logistics/Transportation Engineering, international Relationships, Business Administration, International Commerce, International relations.
• Operational savvy: Export Ocean, Documentation export Ocean
• Intermediate/Advanced English- Capable to have business conversations and perform presentations.
• Intermediate/Advanced Excel (graphics, dynamic tables, formulas).
• Advanced presentation skills.
• Communication- Ability to perform presentations and to explain complex processes to different auditoriums.
• Excellent Written and Verbal skills with people at all levels across the organisation.
• Microsoft tools: Outlook, Teams, One drive
• Operational savvy: Export Ocean, Documentation export Ocean
• Customer Centricity
• Be a team player, genuinely believes and lives according to collaboration.
• Shows constant and consistent care on every task and interaction.
• Communicates openly and respectfully, whenever there is a conflict, put is quickly on the table and focuses on solving the problem in an agile way.
• Opened to listen and learn from other perspectives/point of views, and eager to learn from mistakes and shared best practices and lessons learnt.
• Openly asks for support whenever itis needed.
• Able to work under pressure.
• Proactive and resourceful
• Energetic, Well-organized, Self-Initiated/Self-driven.

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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