DirecciónAt Abbott, our solutions are used in healthcare institutions, physician offices, emergency rooms and laboratories thousands of times every day, in practically every country around the world. Our test results are often the “start” button for patient care decision-making – influencing 70% of critical healthcare decisions for millions of people worldwide. The crucial information derived from our testing platforms helps inform treatment decisions for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.
We know, laboratories performing at their best, deliver results that drive better patient care and improve healthcare value. To help our customers achieve measurably better healthcare performance, Abbott has created an approach that delivers personalized solutions. By leveraging our resourceful advocates, harmonized systems and intelligent insights, Abbott helps redefine performance in laboratories and healthcare institutions alike.
Within our Core Diagnostics division, we are recruiting an Implementation and Installation manager. The ideal candidate will have a proven track record in managing a diverse field based team exceptional communication and leadership skills, and a deep understanding of in-vitro diagnostics.
MAJOR RESPONSIBILITIES:
- Manage a team of Application Specialists, Accreditation Specialists, and Customer Training team
- Partner with the commercial organization in setting up key customer sites for France; ensuring successful installation, configuration, validation, integration, and implementation effort for Alinity tracks
- Coordinate with business partners and healthcare facility staff to ensure that solutions meet their needs and requirement, and are integrated effectively with existing systems
- Collaborate with external partners and stakeholders to drive innovation and success to business goals
- To build competency and certification in providing first line service support and troubleshooting for business partners through F2F, online training/refresher training and on-site field guidance; drive share of voice and share of mind amongst end customers through Service Excellence
- Act as point of reference for all product related enquiries and work collaboratively to facilitate the i-STAT Product troubleshooting, escalation, and investigation with cross functional colleagues
- Monitor Region Customer Service effectiveness and recommend actions for productivity and revenue improvement
- Maintains deep knowledge on Product, Scientific Literature, and competitive solutions
- Ensure compliance with relevant regulations and industry standards
REQUIREMENTS:
- Bachelor’s degree in Engineering, Information Technology or related fields
- Min. 10 years’ experience within Diagnostics (IVD Instrumentation preferred)
- Prior management experience
- Executed Product Activation on-site through demonstration and staff training for successful implementation of Product and solution
- Demonstrated experience in relationship-building across multiple functions (preferably in a hospital)
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
