DirecciónAt Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission -critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.
- Manage and/or perform detailed implementation of communication system solutions and services which satisfy the requirements of the customer, end users and operators.
- Build Customer relationships; presenting technical solutions to Customer, conducting technical negotiations with Customers, partners and suppliers and providing Customer technical consultations, advice and review as well as Technical documentation as per the Contract requirements.
- Provide technical support and consultations for / with the System Integration Centers and clarification of technical issues with the Customer, third parties and within Motorola Solutions.
- Provide 3rd party management for ordering, installation and integration, documentation, quality management and acceptance testing, technical change management.
- Participate in Factory Acceptance Test (FAT) and (on-site) Site Acceptance Tests (SAT), while coordinating all technical aspects of the acceptance testing.
- Work with product groups to ensure equipment is available to meet project timescale.
- Provide technical support during all project phases.
- Support for updating system ‘as built’ documentation.
- Provide local support to the customer (in some cases 24/7 on call Service support).
- Perform Preventive and Corrective Maintenance to customer systems under support contract.
- Support SW / HW upgrades.
- Attending customer meetings, status updates, project reporting etc.
- Technical CSM support.
Field Service Engineer provides technical support for many projects, their implementation, configuration, upgrade and maintenance. Field Service Technician supports the projects and our customers both locally on site and remotely.
- TCP/IP, Radio Communication Systems, Command and Control Systems, Local and Wide Area Networks, Networking Protocols, Technical Analysis and Problem Troubleshooting.
- Specific experience in Motorola technology as DIMETRA and MOTOTRBO Capacity Max and WAVE/Kodiak and further experience in NICE Voice Logging technology would be advantageous.
- CompTia Network+ & CompTia Security+ certifications or equivalent are a plus.
- Understanding of Cyber-Security matters.
25-50%
None
Experienced
Yes
