Dirección Do you want to be part of a business that genuinely values entrepreneurialism, innovation and individual accountability? We focus on our customers and are proud of the difference our technology makes. We partner with some of the biggest manufacturing companies in the world and our technical innovations are used to enhance well-known brands across multiple industries.
80% of this opportunity is field based with the remaining 20% based at our facility in Zoetermeer.
Are you searching for your next challenge within a global, innovative business that offers excellent benefits, has a superb wellbeing programme and offers opportunities for growth and development for their employees? If the answer is yes, this opening could be the perfect fit for you.
Servomex, the world leader in gas analysis and part of the FTSE 250 Spectris Group, are seeking a committed Field Service Engineer to join our team in the Netherlands. The successful candidate will provide service and support for all Servomex Analysers and Systems. They will conduct service training for customers and Servomex employees, as well as provide technical support to customers and distributors throughout Benelux and Germany and occasionally the EAI region.
80% of this opportunity is field based with the remaining 20% based at our facility in Zoetermeer.
About the Opportunity:
Key responsibilities and accountabilities:
- Service, repair and commission all Servomex products to ensure that the Company’s reputation is maintained and enhanced through exceeding expectations and delighting customers.
- Carry out FAT and SAT of systems.
- Actively be involved with quoting service activities and pursuing potential business
- Provide assistance with technical sales enquiries for Servomex products and help make our customers aware of the advantages of maintenance contracts.
- Complete repair, service and commissioning reports and any other required documentation.
- Ensure that Servomex equipment meets the relevant health and safety and local safety requirements and if not, ensure the customer accepts responsibility.
- Communicate with relevant departments concerning problems with Servomex equipment and customer requirements using quality and customer complaint procedures.
- Provide assistance with systems testing and build to the Systems Engineering department to ensure that systems meet the required performance and specification prior to shipment.
- Participate in Customer Service improvement initiatives as required by the Service Manager.
- Travel required including throughout Benelux & Germany wide and occasionally other European countries – flexibility will be required.
- Participation in forecasting and service planning calls.
- Other duties and responsibilities as required by the business.
About your Talent:
Essential skills and experience:
- A proven track record of working within a Field Service Engineer (or closely related) position repairing instrumentation as well as installing and troubleshooting.
- Strong Electronic and Instrumentation background.
- Experienced in providing various levels of customer training.
- Ability to build strong working relationships with customers.
- Experienced in working within the following industries - oil and gas, industrial gases, and/or Semi-Conductor.
- Start up, commissioning, FAT, SAT.
- Ability to interpret maintenance manuals, schematics, and wiring diagrams.
- Competent in MS Office suite and SAP.
- Good written and verbal skills.
- Results oriented attitude.
- Strong communication and problem-solving skills.
- Experienced in working remotely with minimum supervision – and willingness and motivation to do so.
- Flexibility to travel within Germany and EMEAI region.
- Fluent in Dutch and English (written and spoken).
- Full clean driving licence.
Desirable skills and experience:
- Solid business acumen and a willingness to learn about our products/technology.
- System integration knowledge.
- Knowledge of Salesforce.
- Another European language - German would be advantageous.
Essential qualifications:
- Technical Degree (or equivalent) in Electronics, Electrical Engineering or related subject/discipline.
Desirable qualifications:
- Safety working training.
Servomex offers a comprehensive salary and benefits package commensurate with its status as a world class organisation committed to high performance, customer focus and employee empowerment.
About Us:
An acknowledged innovator in gas analysis technologies for more than 70 years, the company's continual leading edge in R&D and manufacturing ensure the delivery of high-performance, cost-effective solutions through a portfolio of dependable products ranging from portable gas analysers to complex process solutions. The company operates at the forefront of the industry and works with leading multi-national companies spanning the hydrocarbon processing, industrial gas, power, semiconductor and healthcare markets. As a truly global organisation, product innovation, excellent levels of customer service and talented people are fundamental to our future success.
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