Front Desk Agent / Recepcionista

Responsibilities 

You are a multi-task, resourceful, imaginative, curious citizen of the world who enjoys challenges, fast pace, and learning something new every day.  

Change is your ally and creativity your best friend.  

You are ready to jump in at any time and wear many hats because you value the growth you can have by learning to do it all.  

Most of your responsibilities are (but not limited to):  

● Responsible for communicating the different Explore products and services during the check in process  

● Ensure all guests are aware of the different spaces in Selina (common kitchen, playground, cinema room, library, cafe/club, Retail Shop, Explore desk, Wellness Deck, Surf Ranch - when relevant-)  

● Responsible for selling all Explore products (Retail, Tours and Transportation, Rentals, Wellness, Surf and Education)  

● Responsible for recording Explore sales in systems, Rezdy and Winks.  

● Responsible with supporting guests in case of any  

question/concern needed regarding an Explore product  

● Process guest check-ins and requirements while ensuring high satisfaction  

● Review and create reception reports  

● Obtain clean and organized reception  

● Ensure to complete the logbook  

● Support the Operations Manager & Room Supervisor on the Rooms and Common Areas Inspection