DirecciónResponsibilities:
- Assist with budgeting, policy formulation and strategic planning
- Manage multiple service functions such as reception and switchboard operations, as needed
- Strategically allocate staff and ensure appropriate staffing levels
- Reconcile invoices against purchases for related products or services
- Manage complex and variable issues with significant departmental and cross departmental impact; recommend new work procedures
- Partners with the other team(s) in operations function
- Handles occasional complex and variable issues with significant cross departmental and departmental
- Conduct performance evaluations, compensation, hiring, disciplinary actions and terminations
- Provide coaching and training for new recruits as needed
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
- 5-8 years of relevant work experience
- Proven leadership skills
- Extensive relevant knowledge and skills
- Advanced knowledge of function's industry
- Bachelor’s degree/ University degree or equivalent experience
BOSS Archiving Operations provides best practices for paper based archived records for all Citi locations stored at a third-party supplier and provides training as well as guidance outlined in the Archiving Operations Guide (AOG) to enable all Citi personnel to comply with the Records Management Policy and Standard.
This role will report to the Global & LATAM Archiving Lead and involve standardizing, rationalizing, and improving processes and services. This role will also execute day-to-day operational activities as governed by the Archiving Operations Guide (AOG) and provide subject matter expertise for Mexico. This is guided under a governance and control framework of the Archiving Operations Program, Citi Records Management Policies, and goals set forth by Global and Regional strategic direction. This role will require an individual with a strong client centric, operational, risk and control, and process improvement with a focus to support various automation initiatives in Mexico.
Key Responsibilities:
Strategy and Execution
- Execute Archiving operational strategy as outlined in the Archiving Operations Guide in coordination with the LATAM Archiving Lead, Program Governance & Control and the Global Archiving Lead.
- Identify continuous improvement initiatives that will lead to cost savings, and/or productivity improvement
- Ensure compliance with global and local policies and procedures while meeting local regulations.
- Implement best practices to ensure efficiency in services provided.
- Ensure all required controls are in place and identify potential risks in order to mitigate in a proactive mann
Financial management
- Provide input in budget preparation
- Manage and control supplier invoices and expenses associated with Archiving activities
- Identify productivity opportunities and monitor SLA/KPI initiatives
- Financial analysis including reconciliations, return on investment scenarios
Operation Management
- Responsible for archiving product service delivery, providing day-to-day operational support while providing input to improve processes through out-of-the box thinking and driving executing of process improvement projects to successful completion
- Troubleshoot and resolve all archiving inquiries and customer requests for Mexico in a timely manner by serving as a point of escalation
- Ensure timely documentation (including capturing client feedback/concerns on the Records Inventory System (RIS), archiving processes, supplier incidents, etc.) and escalation of issues
- Execute service delivery and operational management aligned to Archiving Operations Guide
- Monitor delivery of Archiving services in Mexico
- Strengthen stakeholder and business engagement and adoption of implemented solutions aligned to the Archiving strategy
- Ensure and maintain strong relationships with peers, senior management, suppliers and other Archiving Leads
- Perform data analysis of various reports to identify trends in business groups to assist the LATAM Archiving Lead in recommending solutions to meet business needs and the strategic direction of the Archiving Program
- Analyze data quality issues and work with stakeholders to improve quality of data in IMConnect
- Review and reconcile supplier invoices for accuracy and timely payments
Risk and Control
- Identify and define additional controls (as appropriate) to strengthen on going monitoring
- Support the Global & LATAM Archiving Lead in executing Business Activity Owner responsibilities, Third Party Management deliverables, Manager's Control Assessment(MCA) testing and remediation plan(s) to address Audit gaps/findings.
- Build and maintain a robust control environment across all areas of responsibility and ensure audit preparedness for the product
- Complete all Citi required trainings by deadline specified
Projects
- Support annual Continuity of Business (COB) testing & ensure deliverables are accurate and completed in a timely manner
- Perform user system testing in support of technology releases and solutions
- Manage small to medium sized projects from initiation thru successful implementation ensuring deliverables and post mortem activities occur for continuous improvements
- Actively participate in on-going BOSS committees, initiatives, and/or projects as assigned
Metrics / Management Reporting
- Coordinate and support initiatives related to Archiving Metrics Monthly Operating Reports
- Prepare weekly and monthly reports to provide an oversight of Archiving Services on covered location(s)
- Establish and prepare in-country scorecards and control frameworks which serves as a guide for the performance reviews across Mexico Archiving
Additional Skills:
- Minimum of 3 years of Citi’s Archiving
- Records Management experience (mandatory)
- Audit experience (mandatory)
- Third Party Management knowledge (mandatory)
- Strong vendor and stakeholder management experience
- Client centric focus with experience working with a case management tool such as Service Now
- Strong communication, conflict resolution and influencing skills.
- Ability to manage, juggle and prioritize projects/assignments within project deadlines.
- Solid meeting organization, facilitation, communication, and influencing skills.
- Ability to create/analyze reports with basic knowledge in SharePoint, intermediate to expert knowledge in Access, Excel (including VLOOKUP/macros) and PowerPoint.
- Strong process orientation and analytical/problem-solving skills, good judgment and common sense.
- High degree of initiative, self-starter, quick learner, integrity, able to work independently and knows when to escalate issues.
- Detail oriented and analytical with the ability to communicate at an Operational and Tactical level of an organization
- Ability to assess processes and/or controls to identify potential issues to escalate where needed
- Effective problem solver and team player
- Highly motivated, organized and methodical
- Experience working in a virtual team
- Appreciation of cultural and business differences across a diverse region
- Willing to work flexible hours
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Job Family Group:
Corporate Services-------------------------------------------------
Job Family:
General Services------------------------------------------------------
Time Type:
Full time------------------------------------------------------
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